ServiceNow Development Manager

Service Now Development Manager

Salary: up to 83,500 per annum plus 20% bonus, Car or Car allowance and other Veolia benefits

Grade: 6.1

Location: Remote with an element of Travel (UK, London EU)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our enhanced company pension scheme
• Private Medical Insurance
• Company car or allowance 6,600 Per annum
• Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household

What you'll be doing:

• Ensuring that the Veolia Group Service Now platform is stable, secure,up to date, compliant, fit for purpose and fit for use.
• Act as an exemplar to ensure that all development, coding, and configuration activities meet with the highest standards, best practice, Service Now guidance and DSM internal policies and processes.
• Ensure projects align with strategic goals, are delivered on time and to the highest standards of quality, and promote best practices for continuous improvement of the platform.
• Matrix responsibility for a team of 6-12 Service Now developers, administrators, and technical analysts.
• Understanding and translating business requirements into technical solutions
• Ensuring platform availability and performance meets SLA commitments
• Driving platform evolution through guidance, training and change management support
• Measuring and reporting on platform performance and compliance (technical and licence)

What we're looking for:

Essential:

• Bachelor's degree or equivalent in Computer Science, Information Technology, or related field
• 5+ years Service Now development experience with CSA or CAD certifications
• 3+ years people management experience in technical environments
• Expert knowledge of Service Now modules (ITSM, ITOM, HRSD, CSM)
• Strong experience with JavaScript, REST/SOAP APIs, and system integrations
• Proven track record of delivering complex Service Now implementations
• Excellent communication and stakeholder management skills
• Experience with SAFe/Agile/Scrum methodologies
• Service Now Development Manager
• ITIL Foundation certification

Desirable:

• Master's degree in relevant field
• Service Now CIS certifications in multiple areas
• Experience with Service Now Performance Analytics and Predictive Intelligence
• Knowledge of cloud platforms (AWS, Azure, GCP)
• Project Management certification (PMP, Prince2)
• Familiarity with Dev Ops practices and CI/CD pipelines
• Previous consulting or vendor management experience

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.