Technical Support Engineer/1st/2nd Line Support Engineer
Job in
City, Vale of Glamorgan, EC1A2, Wales, UK
Listed on 2026-02-04
Listing for:
DGH Recruitment Ltd
Full Time
position Listed on 2026-02-04
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Network Security
Job Description & How to Apply Below
Location: City
Technical Support Engineer / 1st/2nd Line Support Engineer
A fantastic opportunity has arisen for an experienced Technical Support Engineer / 1st/2nd Line Support Engineer to join a large, complex organisation on a permanent basis.
Technical Support Engineer / 1st/2nd Line Support Engineer
Summary:
The successful candidate will have a strong technical understanding of networking, infrastructure and application. Responsible for providing infrastructure and technical support.
Technical Support Engineer / 1st/2nd Line Support Engineer
Key Responsibilities:
Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA)
Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes
Management of difficult situations with the business in a timely fashion, communicating in a clear and effective manner
A strong IT Service management background, managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting.
Technical Support Engineer / 1st/2nd Line Support Engineer
Attributes /
Skills:
Experience working with Condeco would be highly beneficial
Working knowledge of Microsoft 365 and Exchange
Advanced knowledge of ADSL and WiFi technologies
Well-organised, proactive, and able to work independently or as part of a team
Technical Support Engineer / 1st/2nd Line Support Engineer
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×