On-site Audio-Visual Engineer

On-site Audio-Visual Engineer

Behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events.

Knowledge & Key Skills - Onsite Work: 90%

The on-site AV Engineer will prepare meeting rooms for presentations, Video and Audio conferencing, and collaboration

Supporting a wide variety of AV software and hardware

Comprehensive ability to troubleshoot a wide range of technology incidents and problems

Using Service Desk software to effectively manage all support and service requests

Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs)

Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention

Maintaining training and support function documentation

Effectively communicating with internal customers with respect to support issues

Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations

Contributing to the specification and procurement of new hardware and software

Monitoring and optimising AV system performance

Assist in office relocations

Leaving the support function in such a state that it could easily be picked up by colleagues during an absence.

Admin 10%

Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management)

Monitor performance through the scorecard

Monthly meetings with on-site primary contact

Reporting ticket management

Essential:

Previous AV support experience in a concierge service

Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management

Must be smart and confident in their appearance.

Should have proven abilities within the AV industry and/or corporate environment for over 5 years

Excellent communication and customer service skills

Enthusiastic and organised

Ability to work under pressure

Good knowledge OF Crestron, AMX, and RTI

Knowledge of Lutron lighting control, Polycom, and MS Teams

A firm understanding of networking protocols, RS232, and RS485

Good understanding of VOIP telephony and SIP

Good understanding of video collaboration and audio conferencing

Desirable:

Avixa CTS

Crestron P101

Extron School of AV

Cisco CCNA