Service Desk Analyst
Job in
City, Vale of Glamorgan, Wales, UK
Listed on 2026-02-17
Listing for:
Reed Technology
Contract
position Listed on 2026-02-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
- Service Desk Analyst
- Liverpool - on site once a week
- 150 per day (Inside IR35)
- 3 months
PLEASE NOTE FOR THIS ROLE, YOU WILL NEED TO BE BASED IN THE NORTH WEST AND WITHIN A COMMUTABLE DISTANCE TO THE OFFICE IN LIVERPOOL
An IT Service Desk Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. This is a 3 month contract.
Responsibilities:
- First-line support via phone and email
- Incident management using Service Now
- Troubleshooting and resolving technical issues
- Managing ticket queues and escalations
- Collaborating with internal and external teams
- Supporting software like O365, Windows 10/11, SharePoint, and more
Experience required:
- Strong customer service skills
- Experience in 1st Line IT support
- Excellent communication and problem-solving abilities
- Familiarity with Service Now and ITIL practices
- Knowledge of O365, Windows, SharePoint, and client-facing platforms
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