Technical Support Manager - Specialist Services

Location: Swindon

# Technical Support Manager - Specialist Services Job Req  Date: 17 Feb 2026

Function:
Security Unit:
Business

Location:

Swindon:
Canal Walk (4328), Swindon, United Kingdom Salary:
Competitive Salary + Benefits
** Recruiter:
Krystle James
**** Career Grade: D
** Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (. An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses.
We deliver vital work at scale, with real breadth and impact. We connect for good.  You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating.

We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.##
** Why this job matters
** The Network Engineering Specialist undertakes engineering activities that contributes towards the delivery of client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.
** This job role is based outside of Swindon within a 30-minute commute. Onsite (5 days office based). Plus 1 in 2 call out obligation. Monday-Friday 9am-5pm. You must be able to obtain DV Security Clearance in order to start this role. You will need to have lived in the UK for 10 years+ to obtain this.**##
** What you’ll be doing
*** Accountable for platform System Administration in supporting critical Networks
* Responsibility in developing and maintaining the Business and Service Continuity Model and strategy.
* To be Single Point of Contact (SPOC)/direct leadership and act as director for ALL critical Incidents and Major Incidents across the Managed Service whilst deputising for your Senior Manager.## Essential Skills
* Troubleshooting,
* Issue Resolution,
* Network Integration,
* Network Security,
* Incident Management## What we'd like to see on your CV
* Experience of implementing and administrating highly complex secure IT platform strategies and solutions – MANDATORY
* Experience of implementing and running of highly secure complex Network Operation Centres - MANDATORY
* Working across several high-profile stakeholders - MANDATORY
* Experience in leading in a high-pressure environment – MANDATORY## Benefits
* Competitive salary
* 10% on target bonus (Depending on country based)
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* On-call allowance (Depending on the requirements of the role)
* 25 days annual leave (not including bank holidays), increasing with service
* Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
* World-class training and development opportunities
* From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks paid carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.
* Discounted broadband, mobile and TV packages
* Access to 100’s of retail discounts including the BT shop #LI-Onsite…