IT Support Technician

Job Description

Location:

Tobermore Concrete Products Ltd, 2 Lisnamuck Road, Tobermore

Job Title:

IT Support Technician

Reports To:

IT Manager

Location:

Head Office, Tobermore

As IT Support Technician, you will play a key role within the IT Department in delivering an efficient and effective service by supporting daily operations of the business, providing IT hardware and software support, resolving IT issues, developing and improving IT system’s throughout the company.

As an award-winning Company, we are one of the market leading providers of paving and walling products within the UK and Irish markets. This is an exciting opportunity with one of the most successful and financially secure businesses in Northern Ireland.

• 💸 Attractive salary + Annual Bonus
• 💫 Private healthcare & Employee Assistance Programme (EAP) from day 1
• ✨ Enhanced annual leave entitlements and additional loyalty holidays
• ⭐ Holiday Purchase Scheme
• 🦺 Company Branded Clothing
• 💻 Access to tech & cycle to work schemes
• 👨👩👦👦 Enhanced family friendly leave
• 💸 Employee savings scheme
• 🧱 Employee discount scheme
• 🎁 Length of Service gifts

Please note:

We are unable to offer visa sponsorship at this time, as we do not hold a sponsorship licence and do not have roles that meet the criteria for sponsorship under the Skilled Worker visa route. All applicants must have the current right to work in the UK.

We may close vacancies early where we receive significant numbers of applications, in order to support efficient shortlisting.

The following list constitutes the key tasks and duties of your post upon which your job performance will be assessed. Tasks are not in any particular order, therefore the sequence which they appear should not be interpreted as indicating priority or relative importance.

• Provide effective 1st/2nd line IT system support for all staff on ticket board - Hardware & Software.
• Liaising with 3rd party support teams to resolve IT issues.
• Carrying out Phishing test’s for all users.
• Preparation, Installation and Deployment of new device set ups.
• Office 365 administration.
• Troubleshooting tickets for hardware and software issues for Laptops, PCs, Printers and Scanners.
• Implement Scheduled Maintenance on company devices.
• Ensure security of company information systems, both physical and electronic.
• Preparation of yard tour equipment.
• Maintain and keep an updated inventory of all IT supplies.
• Replace any IT devices as required.
• Maintain a tidy and organised IT Office & Server Room.
• Act in a confidential and trustworthy manner at all times.
• Deal with users in a courteous, professional and efficient manner at all times.
• Online sales of old IT equipment.
• Any other duties as required by your manager.

This job description is not exhaustive and serves only to highlight the main requirement of the post holder. The job description will be reviewed regularly and may be subject to change.

Servicing, Improvement, Managerial / Operational

Tobermore began life as a humble sand and gravel business started by the Henderson family in 1942. We then diversified into concrete products, which were sold to the local community in the 1950s. In the late 1970s we became one of the forerunners in manufacturing block paving – or ‘Pavia’, as it was originally called. Now, more than 80 years later, we are one of the top paving and walling manufacturers in the UK and Ireland, and pride ourselves on our world-class technology and the unrivalled quality of our products.

Achieving £85 million sales in 2021/22 and positioned number 24 in the NI Belfast Telegraph Top 100 Companies 2022, your future is in good hands. Working alongside forward thinking business professionals throughout the business and receiving continuous learning and support, start your Tobermore career today.

To this day, the business remains family-run. We employ 450+ staff throughout the UK and Ireland. We embrace, encourage and engage in continuous improvement and continuous learning for all employees. Our people are the backbone to our company. They understand the importance of…