2Nd Line Support Technician

2nd Line Support Technician

Bognor Regis / Chichester, PO20 (flexible / hybrid working options)

Salary: £28,000 - £35,000 plus benefits including payment and support for IT certifications, flexible working, proven career progression and lots more

Our client is an extremely well-established IT Support Services organisation with an outstanding reputation and an international client base. Known for exceptional customer service and technical excellence, they are now seeking a skilled 2nd Line Support Technician to join their growing support team.

This is a hands‑on role for an experienced support professional who thrives in a fast‑paced MSP environment, enjoys solving complex technical issues, and takes real pride in delivering a first‑class customer experience.

• Owning and resolving escalated 2nd line incidents from 1st line within SLA, keeping clients updated
• Partaking in IT projects including upgrades and rollouts for new hardware and software
• Troubleshooting across Microsoft 365, Windows, Active Directory, networking (DNS/DHCP/GPO), and core infrastructure
• Providing clear, professional communication to clients and internal teams
• Occasional on‑site support and project assistance (full driving licence required) – company van provided
• Working closely with senior engineers and cloud/infrastructure teams on complex issues

• Proven experience in a 2nd Line IT Support role – bonus if it’s within an MSP / IT Support Services business
• IT certifications are preferred – but support and payment for certs is offered
• Strong Microsoft 365 and Windows Server/AD troubleshooting skills
• Core networking skills (DNS, DHCP, VPN fundamentals, basic firewall rules)
• Knowledge of Hyper‑V and virtualisation, Power Shell automation, Endpoint security and encryption, VoIP, InTune / Endpoint Manager, and cloud familiarity
• Customer‑focused, calm under pressure, and highly organised
• Full UK driving licence (for client site visits when required)

This is an excellent opportunity to join a highly respected IT services provider offering genuine career development, exposure to modern cloud technologies, payment and support for IT certifications and the chance to work with a wide variety of environments and clients worldwide.

Sound interesting and something you would love to be part of? Apply today!