IT Service Manager

Location: Merritown

IT Service Manager - MSP Bournemouth Salary up to £34,000 We're hiring a skilled IT Service Manager to join this fantastic MSP team in Bournemouth. As a Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements.

The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers.

DUTIES & RESPONSIBILITIES:

Overseeing incidents, requests, and problem management processes. Analysing service data to identify trends and improvement opportunities. Providing line management support to the Service Desk team. Managing major incidents and customer escalations. Taking ownership of Priority 1 and 2 tickets through to resolution.

REQUIRED SKILLS:

Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best practices. Ability to prioritise workloads and manage multiple tasks effectively. Experience managing SLAs and KPIs to maintain high service standards.

SALARY & BENEFITS:

Basic salary up to £34,000 Company profit share scheme 22 days holiday plus bank holidays Paid birthday leave Extra annual leave based on performance Private medical insurance including dental cover Free onsite parking and hybrid working (1 day per week from home) Career progression and development opportunities. Fresh fruit, regular treats, and quality coffee on site. LOCATION This is a full-time role based just outside Bournemouth.

TO APPLY:

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