Implementation Manager

Position: Change & Implementation Manager
Location: Swindon

Change & Implementation Manager Skip to main content# CAREERS Change & Implementation Manager page is loaded## Change & Implementation Manager Apply locations:
United Kingdom - Swindontime type:
Full time posted on:
Posted Todayjob requisition :
JR019766

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Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
** Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
** Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
** Change & Implementation Manager
***
* Location:

** Swindon (UK)  
** Department:
** Operations  
*
* Reports to:

** Platform Availability Manager
** About the role
** We’re looking for a world class Change & Implementation Manager to lead and evolve our Change & Implementation capability across Edenred Pay Tech. This is a senior role with end‐to‐end accountability for how technology and business change is governed, executed, and embedded in a high‐volume, regulated, and fast‐moving payments environment.

You’ll provide strategic direction, lead and develop a high‐performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance.

A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into CI/CD pipelines, aligning with ITIL4, Dev Ops, and continuous delivery practices.
** What you’ll be doing:
**** Leadership & Strategy
*** Lead and develop the Change & Implementation team, building a culture of accountability, quality, and continuous improvement.
* Set the strategic direction for Change, Release, and Implementation governance aligned to organisational and Execo expectations.
* Own and deliver the roadmap for process maturity, tooling evolution, and automation.
* Represent Change & Implementation at senior and executive‐level forums, providing insight, assurance, and escalation.
** Change, Release & Implementation Governance
*** Oversee end‐to‐end change governance including TRM, CAB, ECAB, and implementation readiness.
* Define robust standards for implementation planning, risk assessment, validation, and rollback.
* Embed ITIL4 practices and drive consistent adoption across Product, Engineering, and Operations.
* Ensure governance meets regulatory and audit requirements without constraining delivery speed.
** CI/CD & Automation
*** Embed governance, quality gates, and risk checks directly into CI/CD pipelines to enable continuous compliance.
* Define standards for automated and low‐touch change, including eligibility criteria, monitoring, and risk thresholds.
* Ensure full traceability from code commit through deployment and post‐implementation validation.
* Partner with Engineering and Dev Ops to align approval logic, automated testing, and observability with governance controls.
* Ensure rollback readiness through automated playbooks and deployment strategies (e.g. canary, blue/green).
** Operational Excellence & Reporting
*** Transform change management from a manual process into an automated, data‐driven capability.
* Implement KPIs and dashboards to track throughput, risk, quality, and outcomes.
* Own PIR and RCA processes, ensuring corrective actions are followed through to completion.
* Publish meaningful reporting for senior stakeholders, including risk trends, readiness, and decision heatmaps.
** People & Capability Development
*** Develop Change Leads and Analysts, improving technical…