Unified Communications Engineer

Salary: £50,000 - £60,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Head of IT Operations

Department: IT

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career‑focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

This Unified Communications Engineer role sits within the IT Infrastructure team as part of the wider IT Department. The team is responsible for the design, development and support of the organisation's IT Infrastructure.

The wider IT team is made up of around 60 employees with a vast range of skills from Software Development to IT Operations and IT Security. Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.

As a Unified Communications (UC) Engineer at Arden University, you will play a pivotal role in delivering and enhancing the communication technologies that support our students, academics, and professional services teams across multiple campuses and digital learning environments.

You will be responsible for the design, support, maintenance, and continuous improvement of the University's unified communications platforms, including Microsoft Teams, Teams Phone with Azure Session Border Controller (SBC) integration, synchronous video technologies for teaching and learning, and emerging omni‑channel communication services. Working closely with IT and business stakeholders, you will ensure these platforms remain secure, reliable, scalable, and aligned with the University's strategic objectives.

The role combines technical expertise with a service‑focused approach, ensuring seamless collaboration, communication, and engagement across the organisation. You will also contribute to the ongoing development of the underlying network infrastructure that supports these critical services, helping to deliver an exceptional digital experience for both colleagues and students.

Reporting to the Head of IT Operations, this is an exciting opportunity to shape the future of communications technology within a modern, innovative university committed to flexible and accessible education.

• Supporting Microsoft Teams, Teams Phone, Direct Routing, and enterprise voice solutions.
• Administration of Microsoft 365 and Microsoft Entra  (Azure AD).
• Strong knowledge of unified communications technologies, including VoIP, SIP signalling, RTP/SRTP media flows, and real‑time communications.
• Management of PSTN connectivity, dial plans, call routing, number management, and voice service configuration.
• Working with Session Border Controllers (SBCs) and telephony integrations.
• Diagnosing, troubleshooting, and resolving complex voice, video, and real‑time communication issues.
• Incident management, service restoration, problem management, and root‑cause analysis within communications environments.
• Strong understanding of Microsoft Teams architecture, Teams Phone configuration, cloud voice workloads, and connectivity models.
• Interpreting call quality analytics, telemetry, QoS metrics, and service performance data.
• Strong understanding of networking principles relevant to unified communications, including QoS/DSCP, bandwidth management, latency, jitter, packet loss, VLANs, and MOS scoring.
• Knowledge of firewall and NAT behaviour, network path analysis, and port and protocol requirements for real‑time communications.
• Collaboration with network teams to resolve end‑to‑end performance and connectivity issues.
• Working with telecommunications providers, platform vendors, and third‑party partners to resolve complex technical issues.
• Administration and support of conferencing and collaboration platforms such as Microsoft Teams and Zoom.
• Power Shell scripting and automation skills.

At Arden, you will become part of a passionate and dedicated team committed to removing unnecessary barriers to…