IT & AV Support Technician; 1St Line

IT & AV Support Technician (1st Line)

Location:

Sywell, Northamptonshire
Full‑time | On‑site
Job  | Closing date: 30th June 2026

As an IT & AV Support Technician (1st Line) at Elevations, you will be the first point of contact for day‑to‑day IT and technical support. Based in our Sywell office, you will help ensure systems, devices, and office technology run smoothly and reliably, supporting colleagues across the studio and wider office. Your work will directly impact how effectively teams collaborate, communicate, and deliver for clients.

You will work closely with an external IT consultancy to handle more complex server, network, and security matters, escalating issues as needed.

• Provide 1st line IT support, resolving technical issues and identifying when escalation is required.
• Support colleagues with everyday IT queries (devices, printers, connectivity, applications).
• Configure and maintain laptops, desktops, and mobile devices.
• Set up and maintain AV and office technology (meeting room screens, conferencing tools, AV kit).
• Keep IT/AV stock records up to date, including equipment procurement and asset management.
• Create and maintain clear support documentation for colleagues.
• Escalate advanced server/network/security issues to the external IT partner.
• Contribute to small improvements that help make our IT and office systems run more smoothly.

A practical IT problem‑solver

• Experience in a 1st line IT support or similar technical support role.
• Strong troubleshooting mindset with a logical approach to resolving issues.
• Good understanding of Windows environments.
• Experience supporting MacOS devices would be desirable but not essential.
• Organised, with good record‑keeping skills for IT and AV equipment.
• Clear communicator who can explain technical issues in plain English.
• Interest in AV/Office technology and willingness to support the AV department.
• Good judgement in knowing when to escalie issues.
• A strong sense of ownership and pride in seeing issues through to resolution.

• A supportive, people‑first working environment.
• A varied role supporting IT and AV in a creative, design‑led business.
• Opportunities to learn, grow, and develop.
• A collaborative environment where your work makes a visible impact.
• The reassurance of working alongside an external IT consultancy for infrastructure‑level support.
• Competitive salary (dependent on experience).
• Workplace pension.