IT Support Engineer

Spectrum IT's national client are actively seeking an experienced Contract IT Support Engineer to join them on an initial 1 month rolling contract, the role has been deemed Inside IR35 and will be office based 5 days per week (Monday to Friday) at our clients Leeds City Centre Office. Being able to travel/commute to Leeds City Centre daily is a MUST for this role.

Role:

• Work closely and collaborate with the local management onsite to deliver the best possible service
• Supporting the satellite offices/sites (existing and new).
• Monitoring and identifying any trends, problems or reoccurring issues logged with the IT Support Team and escalate these as appropriate.
• Assisting and supporting other IT Support Engineers with incident escalations and problems through to resolution; providing training and supporting documentation where appropriate.
• Providing an efficient technical support service for all IT devices and ensuring software and equipment is always completely functional and optimised
• Actively look for ways to improve service and implement if appropriate or bring service improvement proposals to the attention of their Line manager.
• Provide IT support and guidance on software and equipment including BYOD for all customers to achieve the highest levels of customer satisfaction.
• Maintain, support and test PCs, Applications, MS Updates/Patches, visualisers, data projectors, smartboards, conference phones including video conference equipment, webcams, MFDs, printers and any other technical equipment and peripherals.
• Using Active Directory and remote software monitoring tools to support all staff
• Installation, configuration and troubleshooting of Thin Client technology using Citrix Director and Stratodesk.
• Creating and managing images in SCCM/Intune.
• Installation and troubleshooting of remote access solutions using Cisco VPN or Citrix.

Skills & Experience

• Imaging and deployment of technologies for Windows 10/11
• Excellent knowledge and experience with Windows 11
• IT support experience at a 2nd Line Level
• 2FA experience
• SCCM/Intune
• Managing Group policy
• Windows Server
  • Active Directory management
  • IP address management though DNS & DHCP
  • Group Policy Management
• Virtualisation technology, Hyper-V, or VMware

For more information and to submit your interest, please apply with an updated CV.

Candidates for this role MUST be within a commutable distance of Leeds City Centre as the role is onsite 5 days per week.

Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.