Dev Ops Engineer

Location: Forest Hall

We’re AND-E – one of the fastest-growing insurance companies. And we’re proud of our warm and inclusive culture. We’re building a diverse community, with a unique blend of strengths, to take our business to the next level.

As a Dev Ops Engineer, you’ll be at the heart of our platforms, helping keep everything running smoothly behind the scenes while we deliver for our customers. You’ll get hands-on with AWS, working across monitoring, incident response, automation, and CI/CD — all the good stuff that keeps modern platforms fast, reliable, and scalable.

This isn’t a role where you’ll just keep the lights on. You’ll be solving real problems, reducing manual effort, and helping shape how we build and run our systems going forward. You’ll work closely with experienced engineers, share ideas, and continuously look for smarter, better ways of doing things.

Your work will directly support the systems that power our business, making sure they’re ready when our customers need them most.

If you’re curious, collaborative, and enjoy solving meaningful technical challenges, this could be your next move—join us and take your career further.

CHALLENGED NOW AND-EXPERT NEXT.

Responsibilities

* Manage and support AWS services (EC2, RDS, S3, Lambda, networking), while driving automation using Shell, Python, and AWS-native solutions to improve efficiency and reliability.

* Assist in building and maintaining CI/CD pipelines using tools such as AWS Code Pipeline and Jenkins.

* Support cloud-based deployment, monitoring, and operational tooling across application environments.

* Maintain platform availability, resilience, and disaster recovery capabilities, contributing to service reliability improvements (SLIs/SLOs).

* Participate in deployments, releases, and day-to-day operational support across multiple applications.

* Monitor system health, including application environments, scheduled jobs, integrations, and message queues, and contribute to logging and alerting standards.

* Support incident management activities, including triage, troubleshooting, escalation, root cause analysis (RCA), and continuous improvement based on incident trends.

* Assist with routine maintenance tasks such as data validation, fixes, and batch/integration support.

* Support containerisation using Docker and follow best practices for image creation and management.

* Assist with infrastructure and system administration tasks across Linux and Windows environments.

* Apply Infrastructure as Code (IaC) principles using Terraform.

* Follow Dev Ops best practices, including branching strategies and source control using Git and Bitbucket.

* Contribute to technical documentation, runbooks, and operational procedures using Confluence and Bitbucket.

* Collaborate in Agile ceremonies with cross-functional teams, including developers, testers, infrastructure teams, and third-party vendors.

* Support planned out-of-hours changes and incidents where required.

* Participate in cost-awareness and optimisation activities within AWS environments.

Knowledge,

Skills and Qualifications

Essential

• Experience in IT support and systems administration.

• Basic understanding of ITIL, Dev Ops, Agile, and Kanban principles.

• Exposure to Linux administration and troubleshooting.

• Hands-on exposure to AWS core services (EC2, S3, RDS, IAM, Cloud Watch).

• Understanding of CI/CD pipelines and deployment automation.

• Familiarity with monitoring, logging, and observability tools.

• Awareness of application platforms and middleware such as Java, Tomcat, Apache, and NodeJS.

• Experience using Git and collaborative development workflows.

• Basic scripting skills using Shell or Python.

• Understanding of containerisation concepts using Docker.

• Strong problem-solving skills and attention to detail.

• Good communication and interpersonal skills.

• Willingness to learn and develop within a fast-paced technical environment.

• Understanding of incident management and production support environments.

• Awareness of security best practices (IAM roles, secrets management).

Desirable

• Exposure to Guidewire applications.

• Exposure to Terraform or Infrastructure as Code (IaC) tooling.

• Knowledge of AWS Lambda,…