Junior IT Support Engineer
Job Description & How to Apply Below
Capital on Tap
Capital on Tap is a financial platform that offers a business credit card, SME spend management, savings product, and other tools designed to help small businesses.
Location:
Brighton – 4 days a week in the office.
Junior IT Support Engineer – assisting users with computer hardware and software issues, handling user account and hardware setups, hardware installations, business application support, and basic IT-related issues on‑site.
Responsibilities- Respond to user support requests in person, via the service desk platform (Jira), instant message (Slack), and video call.
- Act as a first responder with the Service Desk team to address common and minor issues.
- Triage service tickets to other members of the IT Services team.
- Contact users to understand the nature of the problem.
- Support bespoke core business applications.
- Troubleshoot hardware and software issues.
- Install and maintain hardware and computer peripherals.
- Install and upgrade operating systems and computer software.
- Set up office equipment and assist with office and team relocations.
- Set up new equipment and accounts for new joiners.
- Assist with the management and maintenance of user accounts across multiple platforms.
- Assist with maintaining the asset register.
- Provide feedback on processes and help improve these based on prior experience.
- Exposure to business application support and/or IT support functions within a structured environment.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Familiarity with Microsoft Windows 10/11, Azure Active Directory, Google Workspace, Slack, Jira, Office 365, Mac OS.
- Ability to learn new skills and technologies.
- Willingness to travel and work after hours when necessary.
- Participation in an on‑call rota covering out‑of‑hours support.
- Excellent interpersonal, written and verbal communication skills.
We welcome applications from anyone who shares our commitment to inclusivity.
Benefits- Private Healthcare including dental and opticians services.
- Worldwide travel insurance.
- Anniversary rewards (£250, £500, £750, 4‑week fully paid sabbatical).
- Salary Sacrifice Pension Scheme up to 7% match.
- Octopus EV Salary Sacrifice Scheme.
- 28 days holiday plus bank holidays.
- Annual Learning and Well‑being Budget.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- 6 free therapy sessions per year.
- Dog Friendly Offices.
- Free drinks and snacks in our offices.
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