Business Analyst; Learning Systems

Business Analyst (Learning Systems) – Arden University

Salary: £45,000 - £55,000 per annum.

Employment type:

Permanent. Hours per week: 37. Reporting into:
Project Manager (Learning Systems). Department: IT.

This is an exciting opportunity to join Arden University as a Business Analyst within our Learning Systems team, helping to shape and improve the digital tools that support teaching, learning, and the student experience.

You will work closely with key stakeholders across the University to understand business needs and translate them into clear, actionable requirements for the learning systems team. Acting as a key link between users and technical colleagues, you will support the design and delivery of improvements to our learning platforms, ensuring solutions align with user needs and institutional priorities.

Lead on identifying and documenting process improvements and system enhancement opportunities, supporting decision makers including VLE administrators, developers, and product owners with clear, accurate analysis. The role involves eliciting and validating requirements, supporting testing activity, and ensuring solutions are effectively transitioned into live service, including hyper‑care support where required.

This is a varied and fast‑paced role that drives continuous improvement across Arden’s learning systems, delivering better, more efficient digital experiences for staff and students.

You are a proactive and detail-oriented Business Analyst with experience working in complex, fast-paced environments where multiple priorities and stakeholders are balanced. You are confident working with technical and non-technical colleagues, translating business needs into clear requirements and supporting the delivery of effective system and process improvements. You take pride in producing accurate, high-quality work and enjoy using data, insight, and structured analysis to solve problems and influence positive change.

• Experience of Business Analysis within a complex organisation, delivering across fast-paced and overlapping projects
• Strong analytical and problem‑solving skills, with ability to interpret complex or incomplete information and identify practical solutions
• Experience of process mapping and business process re‑engineering for complex enterprise systems
• Experience applying Business Analysis techniques such as user stories, use cases, workshops, and focus groups
• Experience of testing methodologies including User Acceptance Testing and supporting end-to-end testing activity
• Excellent communication skills, both written and verbal, with ability to explain complex systems and influence stakeholders at all levels
• Strong stakeholder engagement skills, with ability to build effective relationships and manage competing priorities
• Experience using process mapping tools such as Visio and requirements management tools such as JIRA
• Understanding of Higher Education systems and digital learning environments such as VLEs (e.g., Moodle)
• Strong organisational skills with the ability to manage a complex and varied workload to tight deadlines

• ITIL Foundation
• Project Management qualification e.g. PRINCE2 or Agile PM
• Leadership and Management skills/training
• Experience working within the Higher Education sector
• Experience of using JIRA to document, serve and progress requirements
• Experience of Moodle or other VLEs
• Understanding of HE learning systems
• Understanding of IT systems used in higher education, such as Student Records, Finance, Office 365/Share Point

• 30 days holiday + bank holidays on top, and a Christmas closure
• A generous Aviva pension plan, company contributions starting from 7%
• Simply Health plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

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