Knowledge Manager, IT​/Tech

Location: St James's

Description Provide sound guidance, analysis and support on systems and information management matters. Deliver excellent services in developing business-critical systems. Analysis of complex data and information and the design of management information. Lead the development of centrally managed tools and techniques to ensure strong operational use. Support daily business operations and work across the unit to deliver team priorities. Deliver specific system development projects in line with the brief provided.

Ensure that the systems enable the team to conduct robust analysis across the programme. Lead the development of the key management information reports. Minimum Requirement:
Reporting to the Head of Knowledge, the role takes operational responsibility and ownership of GLDs current Knowledge Systems used across GLD, the Government Legal Profession (GLP) and wider civil service Project Management Line management Knowledge systems experience Data knowledge systems background

Key responsibilities:

Leading the team who own and maintains GLDs knowledge systems (three document and legal knowledge search platforms using SharePoint, Word Press and Sitecore technologies and a document automation tool), including line management responsibilities, establishing clear priorities and setting performance and project objectives for the team. Working with system users and content creators, to ensure the systems are effective and content meets needs, including accessibility requirements.

Finding innovative ways to make use of the systems currently available to meet the changing needs of the organisation. Project managing improvements to our current systems and working with a variety of stakeholders to achieve effective outcomes and value for money. Building and maintaining strong relationships with internal and external technology experts and acting as the link between these experts and system users.

Working across K&I and wider Knowledge and Learning Communities to support and engage users across GLD and the GLP, including delivering training. Contributing to K&I projects which benefit from a systems perspective and ensuring that conversations across the group which involves knowledge systems are joined up so that the Division work in a collaborative way. Supporting senior stakeholders (including Board level) in their strategic work to design the future direction of GLDs knowledge and learning systems to ensure they support a national GLD and are fit for the future.

Ensuring that all activities are aligned with GLDs priorities, the GLD and GLP strategies and cross-government policies relating to information and data management Expert insight on technological changes and knowledge management to ensure that GLD remains up to date with current best practice. Acting as the conduit between Digital and K&I colleagues to facilitate the embedding of legal technology and advancements (for example in the field of AI) into our knowledge systems.

Identifying gaps in the current systems offer and working with legal teams, Digital and K&I to understand and plan to meet gaps. Current awareness and horizon scanning monitoring, curating, and promoting relevant developments in legal technology across a variety of knowledge platforms to ensure that learning content is kept up to date.