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Service Desk Analyst
Job in
Bywell, Northumberland, NE43 7AA, England, UK
Listed on 2026-06-30
Listing for:
Cox Automotive
Full Time
position Listed on 2026-06-30
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Overview
As a Service Desk Analyst, you will be the first point of contact for IT support, ensuring a smooth and professional experience for all users.
Responsibilities- Provide friendly, professional support for IT incidents and service requests.
- Diagnose and resolve issues at first point of contact wherever possible.
- Escalate more complex problems to specialist teams.
- Take ownership of tickets through to resolution.
- Keep users informed with clear and timely communication.
- Log and manage all incidents using Service Now.
- Contribute to improving knowledge bases and first-time fix rates.
- Basic understanding of IT systems and troubleshooting
- Familiarity with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Awareness of networking (WAN/LAN) is beneficial
- Knowledge of ITIL or IT best practices (desirable, not essential)
- A proactive, positive attitude and eagerness to learn
- Strong attention to detail and organisation skills
- Ability to work collaboratively as part of a team
- Adaptability in a changing environment
- A genuine passion for delivering excellent service
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