IT Support Engineer

1st Line IT Support Technician

Location: Boroughbridge, North Yorkshire

Salary: £25,000 - £28,000

Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week)

Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire, is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of £25,000 - £28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week), this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment.

This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands‑on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long‑term career within a supportive environment.

• Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues
• Diagnosing and resolving hardware, software and user account issues
• Supporting Windows 11 desktops and laptops
• Assisting with Windows Server and Hyper‑V administration
• Supporting networking infrastructure and Wi‑Fi connectivity
• Helping maintain Sonic Wall firewalls and endpoint security solutions
• Supporting Android tablets, CCTV, access control and time and attendance systems
• Assisting with IT infrastructure maintenance and continuous improvement projects
• Delivering excellent face‑to‑face and remote customer support

We’re looking for someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service.

• Windows 11
• Windows Server
• Hyper‑V
• Networking fundamentals
• Hardware support and troubleshooting
• General IT infrastructure
• Endpoint security solutions

Experience with Sonic Wall firewalls, CCTV or access control systems would be beneficial but isn’t essential, as training and development will be provided.

• Excellent opportunities to develop into Infrastructure and 2nd Line Support
• Exposure to a broad and varied IT environment
• Supportive team with ongoing training and development
• 30 days holiday (inclusive of Bank Holidays)
• Healthcare benefit
• On‑site parking
• Long‑term career progression within an established business

If you’re looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we’d love to hear from you.