Technical Support Apprenticeship
Job in
Lark Hill, Wiltshire, SP4 8DG, England, UK
Listed on 2026-07-14
Listing for:
WMJobs
Apprenticeship/Internship
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Wyre Forest District Council.
We are looking for a self-motivated individual who is committed to a career in computing to join the ICT team at Wyre Forest DC.
The position offers a wide range of tasks and opportunities to develop your IT skills helping support users. Also opportunities to get involved in project work supporting the Council's ICT Strategy.
Day-to-day tasks include- Providing first line technical support answering support queries via phone and email
- Maintaining a high degree of customer service support
- Taking ownership of user problems and be proactive in dealing with user issues
- Logging all calls on the Councils helpdesk system
- Escalating more complex calls to relevant IT Support Engineers
- Acquiring and maintaining knowledge of relevant products and support issues to provide technically accurate solutions to users
- This job includes duties that may require an element of physical exertion, mobility and fine motor skills
- Training will be mostly office based with one college day a week.
- GCSE English (Grade
4) essential - GCSE Maths (Grade
4) essential
- GCSE IT (Grade
4) desirable
Wyre Forest District Council is an equal opportunities employer.
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