Application Support Analyst

Role Overview

This Application Support Analyst role involves providing systems administration support to end users of the biometric Services on a shift basis. The role is responsible for supporting the Shift Supervisor in the provision of application support and maintenance services, and contributing to ensuring the skills within the application support team are kept relevant to changing technologies.

The Application Support Analyst will provide 24x7 support to bespoke applications, utilising bespoke management tools to provide first / second line support. They will also be responsible for liaising with customers to resolve application support issues, creating and maintaining detailed service support documentation, and providing level 1 support for a bespoke customer application.

The ideal candidate will have experience providing system administration to company / mission critical IT systems, excellent communication and interpersonal skills, and solid IT troubleshooting skills. They will also have a good understanding of ITIL processes and their importance in a support environment.

• Experience providing system administration to company / mission critical IT systems
• Excellent communication and interpersonal skills
• Solid IT troubleshooting skills
• Understanding of ITIL processes
• Experience with incident logging systems such as Service Now and Managed Engine
• Basic understanding of Unix / Linux operating systems and command line
• Microsoft Windows
• Basic understanding of Oracle databases
• In possession of or able to gain the appropriate security clearance

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi-Time Working