IT Apprentice

Introduction

Do you have a passion for computing, helping people and want to take that next step in your career? If so then we have a fantastic opportunity!

With 33 years' development expertise and a 19 million worldwide install base, Net Support is a leading producer of educational and corporate software solutions. Both industry experts and our customers worldwide consistently say that Net Support products are the best in their class, so it’s no wonder they have won over 300 awards - and counting! Net Support's global headquarters are in Peterborough in the UK.

It is here that we focus on developing new and existing software products and supporting our customers. We supply our software through an international network of distributors, together with Net Support Group companies in the UK, USA, Canada, Germany and Japan. We also operate international sales and support centres in the USA, Canada, Germany and Japan.

The apprentice technical support role will be based in the technical support team Support develops software solutions to lots of different types of customers from large car manufacturers and supermarkets to Schools and even home users. As part of this service, we need to provide support to our customers that have purchased our solutions. The technical support team provides this service to new, evaluating, and existing customers.

This is a busy team that provides a support service to our customers via Phone, email and a live chat system. The Technical Support team consists of around 10 staff based in the UK office and 3 in the US. The apprentice role includes the below responsibilities:

• Ensuring all communications with customers are logged on our support helpdesk system
• Responding to customers' questions
• Setting up different environments to test customers' issues across multiple platforms
• Windows, ChromeOS, macOS, iOS and Android (training on each platform will be provided)
• Managing and prioritising their own case load
• Working with other departments within the company on support items

• Attend trade shows with the sales team to provide support
• Perform online product demos and training to new and existing customers

A full-time opportunity may be offered after the successful completion of the apprenticeship based on the apprentices performance throughout the 16-months.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Genuine passion for IT
• Customer Service experience

• Essential - GCSE
  - English
  - Grade A - C (4 or above)
• Essential - GCSE
  - Maths
  - Grade A - C (4 or above)
• Desired - GCSE - IT
  - Grade A - C (4 or above)

Course:
Digital support technician (level
3) Level: 3 Route:
Digital Apprenticeship Level: Advanced

Working Week:
Monday
- Thursday 09:00 - 17:30, Friday - 09:00 - 17:00.

Expected Duration: 1 Year 4 Months

Number of Positions Available: 2

Training Provider: JBC SKILLS TRAINING LIMITED