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Senior ITSM Process & Governance Analyst
Job in
Dunmurry, BT17, Northern Ireland, UK
Listed on 2026-08-28
Listing for:
Catering
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
A&O Shearman is seeking a Senior ITSM Process Support Analyst to administer ITSM processes across the Global Service Desk. The role involves coordinating Change & Release Management, Problem Management and Service Design activities, preparing management information, and escalating risks to process owners or governance forums.
The successful candidate will balance governance with delivery, work with IT teams, vendors, and stakeholders, and ensure records and evidence are captured in the ITSM
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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