Application Support Engineer

Location: Glasgow

Application Support Engineer
About the Opportunity
We are partnering with a leading global organisation to appoint an experienced Application Support Engineer to support and manage a portfolio of critical enterprise applications used across an international user base.
This is a highly visible role within a global technology function, offering the opportunity to own and enhance business-critical systems while driving operational excellence, user adoption, system performance, and continuous improvement initiatives. The successful candidate will work closely with business stakeholders, technology teams, and third-party suppliers to ensure systems remain secure, reliable, and aligned with evolving business requirements.

The Role
As an Application Support Engineer, you will be responsible for the administration, optimisation, support, and continuous improvement of key business applications throughout their lifecycle, from implementation through to decommissioning.
You will act as a technical subject matter expert and application owner, ensuring systems are effectively maintained, supported, and enhanced to deliver maximum value to the business.

Key Responsibilities
Provide administration and support for several business-critical enterprise applications.
Review supplier releases, upgrades, security patches, and enhancements, identifying opportunities for system improvements.
Configure, tailor, install, test, and maintain application software in line with business requirements.
Monitor system availability, performance, and utilisation against agreed service levels.
Investigate, troubleshoot, and resolve application incidents, problems, and service issues.
Perform root cause analysis and work with internal teams and external vendors to implement permanent fixes.
Coordinate application changes, upgrades, testing activities, and enhancement releases.
Manage application lifecycle activities, licensing, documentation, security reviews, and governance requirements.
Support high availability and disaster recovery processes.
Design and deliver training materials, user guides, and knowledge-sharing sessions.
Develop and support 'super-user' communities to improve user adoption and capability.
Analyse business processes and identify opportunities to improve efficiency through technology.
Act as an escalation point for support teams and business stakeholders.
Ensure adherence to established procedures, controls, and operational standards.
About You
We're looking for a proactive and customer-focused support professional with strong technical expertise and exceptional stakeholder management skills.
Essential Experience
Significant experience supporting and administering critical business applications within an enterprise environment.
Proven hands-on experience with one or more of the following:
Microsoft Azure
Microsoft Intune
Service Now Administration
Microsoft Dynamics 365 CRM
Experience monitoring, troubleshooting, and supporting enterprise applications.
Strong understanding of application support, service management, and system development life cycles.
Experience managing third-party suppliers and support providers.
Demonstrable experience working within a global and/or matrix organisation.
Understanding of application integrations and infrastructure concepts, including databases, servers, and networks.
Experience developing and maintaining operational procedures, support documentation, and knowledge articles.
Knowledge of software testing, release management, and change control processes.
Understanding of information security frameworks and best practices, including ISO 27001.
Experience creating and delivering technical training and user adoption programmes.
Qualifications
The ideal candidate will be degree educated in a relevant discipline or possess equivalent professional experience.
Professional certifications would be highly advantageous, including:
ITIL Foundation
Microsoft Azure Administrator Associate
Service Now Certified System Administrator
Relevant IT apprenticeship qualifications and/or technical certifications
Key Competencies
Strong application support and systems administration experience within a technology environment.
Ability to…