Associate Director - Customer Success Management; Banking

Position: Associate Director - Customer Success Management (Banking)
Location: Westminster Abbey

hackajob is partnering directly with Moody's Corporation to hire for this role.
At Moody's, we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, were advancing AI to move from insight to action enabling intelligence that not only understands complexity but responds to it.

We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies
Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making
Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives
Proven ability to identify customer needs, translate business requirements and communicate solution value effectively
Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities
Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently
Ability to collaborate across sales, product, research, client support and advisory teams to deliver a seamless customer experience
Strong organizational skills with the ability to manage multiple customer engagements and priorities simultaneously

Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use
Education
Undergraduate degree required
Responsibilities
Drive customer adoption, engagement and long-term value realization across Moodys Banking Solutions portfolio
Develop a deep understanding of customer objectives, priorities and usage of Risk, Finance, Lending, KYC and Data solutions
Build and execute customer engagement plans that increase adoption, strengthen relationships and expand solution usage
Partner with Sales to manage account health, engagement risk and client retention strategies
Serve as a trusted advisor by providing industry insights, sharing best practices and aligning solutions to business needs
Communicate solution value through demonstrations, customer presentations and strategic business discussions
Capture and communicate customer feedback to product and research teams to influence future solution development
Support executive outreach initiatives, customer forums, round tables, user groups and webinars
Coordinate development of customer references, case studies and success stories that highlight business outcomes and client success
Additional language skills, particularly French, are desirable
About the Team
Our Banking Solutions team helps financial institutions make better lending, risk management and financial planning decisions through innovative software, data and analytics. We partner closely with banks and financial services organizations to improve…