Senior IT Support Technician – 2nd/3rd Line Support & Installations
We’re hiring a Senior IT Support Technician to join Telemat.
If you’re experienced in 2nd/3rd line support, IT installations, Wi‑Fi or network cabling, and you like getting hands‑on to solve problems properly, this could be a good fit.
This isn’t a role where you’ll just sit behind a helpdesk. You’ll be working across technical support, installations and infrastructure, helping customers with everything from complex IT issues to Wi‑Fi deployments and network cabling.
What you’ll actually do:- Provide 2nd and 3rd line IT support across a range of IT systems and infrastructure
- Troubleshoot hardware, software, network and connectivity issues
- Support Microsoft 365
- Carry out IT installations
- Carry out network cabling
You don’t need to tick every box.
If you’re stronger in IT support but have less installation experience, or your background is more installation, Wi‑Fi and cabling focused, we would still like to hear from you.
What matters most is that you have strong practical IT and troubleshooting skills, a hands‑on approach and the confidence to work through technical problems methodically.
What’s in it for you:- Salary from £30,000
, subject to skills and experience - A varied role combining support, installations and infrastructure work
- The opportunity to work with an established Welsh technology company
- A role where practical skills and real‑world problem solving matter
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