First line Technical Support Analyst

You will be part of a busy Service Desk Team. The primary function will be to assist Customers with first line support issues.

Method IT are a Microsoft Gold Certified Managed Service Provider, based in Southend on Sea. We hold ISO
9001, ISO 27001, Cyber Essential Plus, IASME Cyber Assured Level 2 Certification, as well as being a Cyber Essentials Plus and Cyber Assured Certification body. Our clients are based predominantly in the South East, we have a particular focus working with Professional Service companies, such as Legal, Accounting, and Finance.

You will report to the Service Desk Manager.

Working with a Service Ticket (PSA) System – ideally MSP Centric, problem-solving mentality, working under own initiative, Demonstrable experience of documenting processes and procedures, Understand the importance of adhering to customer-led Service Level Agreements

• Minimum 1 years previous MSP experience
• Knowledge of Microsoft Desktop Operating Systems (Windows 7-11)
• Knowledge of Active Directory – new user setups, password resets, group amendments
• Knowledge of Office 365 Admin – new user setups, password resets, group amendments
• Experience of Antivirus solutions (ideally Webroot, Bitdefender)
• Experience of RMM and PSA tools (ideally Connectwise)
• Experience in new hardware builds (Laptops, PC’s)
• Proven track record in excellent customer service
• Trustworthy with a high level of personal integrity

• Experience of Email protection solutions (ideally Mimecast)
• Interest in Cloud Solutions (Azure, AWS)
• Interest in Virtualization (Hyper-V, VMware)

Rotation - Monday to Friday 8:00am – 5:00pm
or Monday – Friday 9:00am – 6:00pm
On call approx. 1 in 8 weeks

The role will be based in our Southend on Sea office