Electric System Health Analyst

National Energy System Operator (NESO) are looking for a System Ops Health Analyst to work within its System Operations Monitoring and Health team, overseeing the Infrastructure and Application landscape that enables NESO’s crucial role at the heart of the Energy sector, and working with Strategic suppliers to enable them to succeed. This role is a physically office-based role, and will form part of a 24-7-365 shift rota.

There is an accompanying shift allowance of 30%. The role will be based at Wokingham – but will initially require travel to Warwick as part of Training. This role is designated as requiring a National Security Vetting (NSV) clearance. You will usually need to have been a resident in the UK for the last five years to apply for the required level of clearance.

The individual will be part of the team providing 24x7 system health & proactive monitoring of the CNI (Critical National Infrastructure) services, this will cover applications, middleware, database, operating system, server infrastructures. The team provides 1st line support to ensure CNI systems / services meet their SLAs. Effective interaction and engagement with the second- and third-line support teams, System Managers, business partners, control room staff, IT helpdesk, Incident Managers and other key third parties is required.

The team contribute towards continued compliance of system and infrastructure with security and CNI regulations, policies and standards. This role underpins the support of the critical business processes which are key to the safe, efficient and reliable operation of NESO’s energy networks in the UK by providing reliable and available CNI control systems for Electricity control room engineers.

Strong background of appropriate technology (e.g., Wintel, Unix, BMC products, SCADA Telemetry).

Experience of supporting mission critical systems with a good knowledge of system technologies, networking, monitoring tools and processes.

A strong operational background with experience in analytical thinking, problem solving, and decision making is required.

Understanding Service Management practices and processes (e.g., change and release management) and risk/issue management (e.g., ITIL processes and tools).

Working with ITIL tools and processes, Data Centre Operations & Environments, IT security requirements.

Wintel, Unix & monitoring tools.

Awareness of mechanical & electrical infrastructure within Data Centres or Building Management Systems is desirable.

Preferably educated to degree level in Computer Science (or related subject), or with an equivalent combination of education, training (with vendor certification), and experience.

Preferred: ITIL qualification;
Wintel, BMX, Unix, RHEL experiences desirable.

A competitive salary of £56,200 - £61,000 dependent on experience and capability

As well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package.

• You will receive a bonus based on company performance
• 26 days annual leave as standard
• A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%
• Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution

NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:

• Flexible Bank Holidays & Holiday Trading
• Additional Birthday Day Off
• Cycle to Work Scheme, Retail & Gym Discounts
• Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance

At the National Energy System…