IT Technical Support Lead
£35,000-£40,000 depending on experience
Kidderminster | Fully onsite | Permanent
Are you a practical IT support professional who enjoys working with hardware, solving problems and taking ownership?
We're recruiting exclusively for a specialist technology business in Kidderminster. Joining a small, down to earth team in modern offices, you'll take a hands-on lead across equipment preparation, customer technical support and internal IT.
This could suit an experienced IT Support Engineer, Deployment Engineer or Senior Technician looking for more responsibility and variety.
The roleA typical day will involve preparing terminals and hardware for dispatch, loading prebuilt Windows images, configuring and testing equipment, and making sure everything is ready for customers.
You'll also handle ongoing technical support enquiries, typically around 10-20 calls per week, and help keep the company's internal IT running smoothly.
Your responsibilities will include:- Preparing, configuring and testing hardware before dispatch.
- Deploying prebuilt Windows and Windows IoT images.
- Troubleshooting hardware, Windows and connectivity issues.
- Taking ownership of customer support enquiries through to resolution.
- Supporting the company's on-premises server, investigating faults and restoring service when needed.
- Resolving everyday internal IT issues and arranging replacement equipment.
- Maintaining technical documentation and improving processes.
- Contributing to upcoming technology projects.
This is a hands-on technical lead position with no formal line management responsibilities.
What we're looking for- Practical Windows support and device deployment experience.
- Server support knowledge, including troubleshooting an on-premises environment.
- Good hardware diagnostics and general IT troubleshooting skills.
- Clear communication and a helpful approach to customer support.
- A pragmatic attitude, initiative and a willingness to take responsibility.
You do not need experience with every specialist platform used by the business.
What's on offer- £35,000-£40,000 depending on experience.
- 30 days' annual leave including bank holidays.
- Workplace pension.
- Monday-Friday working, with customer support provided during office hours.
- Normal hours of 9am-5pm with a 30-minute lunch break.
- Flexibility around start and finish times, including arrangements to accommodate school drop-offs and the potential for an early Friday finish through adjusted hours.
- Modern offices, team events and a friendly working environment.
- Varied technical work and the opportunity to contribute to new projects.
The role is fully onsite in Kidderminster.
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