Head of Digital Triage & Repairs Resolution
Swindon Borough Council is recruiting a Team Leader - Triage & Resolution to lead a newly developed digital-first triage and resolution service for repairs and housing maintenance. You will oversee a team responsible for digital triage, remote surveys, scheduling coordination and customer resolution activities, ensuring the right intervention at the right time while delivering value for money.
You will manage staffing, performance and development, drive service performance with KPIs and SLAs,
This is a strong opening to take on the Head of Digital Triage & Repairs Resolution role at Swindon Borough Council.
For the Head of Digital Triage & Repairs Resolution position at Swindon Borough Council, we are reviewing applications now.
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