Data Centre Technician

Position: Data Centre Technician 24/7
Location: Cove

Hours:

24/7 shift, 4 on 4 off (2 days 7am-7pm, then 2 nights 7pm-7am, then 4 days off)

Overall purpose of the job:

Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date:

Key responsibilities for this job:

* Installation of server, network and storage hardware with associated cabling/patching

* Perform cabling/patching duties of both copper and fibre for a variety of different client requirements

* Decommission hardware and prepare for shipping whilst coordinating with third party couriers

* Perform various remote hands duties within the Data Centres which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling

* Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools

* Perform audit work for clients cabling and hardware and produce supporting documentation

* Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies

* Act as an access host for visitors of our clients to their Data Centre's

* Maintain a professional and disciplined approach at all times when working within client Data Centre's

* Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices

* Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works

* Show competency with local policies and procedures of our third-party Data Centre providers

* Ensure Data Centre’s are in a clean and presentable manor at all times

* Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business

* Provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients

Skills and experience required:

* Role is suitable for candidates with some prior hands-on technical experience. While previous data centre experience is not required, you must have experience working with copper and fibre cabling and be comfortable learning in a data centre environment

* You must be able to pass security checks for this job, including SC, NPPV3 and BPSS clearance

* Full UK Driving License and your own personal car is essential for this position

* Excellent written and verbal communication skills

* Ability to work well under pressure whilst maintaining attention to detail

* Well organised and self-motivated with the ability to work alone and as part of a team

* Willingness to learn with a friendly, professional and flexible attitude