Claims advisor Apprentice

Location: City

We are excited to offer a fantastic opportunity for a Claims Advisor Apprentice to join our Sheffield Local Authority account based in Sheffield.

Starting Salary:24,293.00 (Subject to review)

Location: Olive Grove Depot, Olive Grove Road, Sheffield, S2 3GE

Working hours per week:
Monday - Friday 09:00-17:30. 37.5hr/week

Start date: September 2026

Apprenticeship Link:
Business administrator / Skills England

As part of your apprenticeship, you will be enrolled onto the Business Administrator Level 3 programme, which will take approximately 21 months to complete. You will be fully supported by our partnered college through 1-2-1 guidance, e-learning materials and technical experts on hand throughout your apprenticeship journey.

Join our vibrant and inclusive community in Sheffield Local Authority, working on diverse projects that make a real, positive impact across the UK.

The contract has transformed 75% of the city's roads within its first five years-improving them from some of the worst in the country to among the best. We continue to maintain this infrastructure to the improved standards.

We are improving and maintaining 1,180 miles of road, 2,050 miles of pavement, 68,000 streetlights, 36,000 highway trees, 28,000 street signs, 72,000 drainage gullies, 480 traffic signals, 18,000 items of street furniture, 2.9 million sqm of grass verges and over 600 bridges and highway structures.

What you will do:

As a Claims Apprentice, you will play a vital role in supporting the day-to-day operations of the claims function. This entry-level role provides hands-on experience in managing insurance claims, liaising with internal and external stakeholders, and contributing to accurate reporting and claims resolution. You will gain exposure to a wide range of claim types and develop strong foundations in claims handling, investigation and financial processes.

Your responsibilities will include:

• Monitoring internal dashboards and the Claims Portal for new claim notifications.

• Creating and maintaining accurate claim records within the claims database.

• Liaising with claimants to ensure all required documentation is received and complete.

• Updating claims data to support accurate reporting, reserving and analysis.

• Recording claims with the Department for Work and Pensions (DWP) and verifying certificate validity.

• Attending accident locations to gather evidence, including photographs and measurements

• Using the Confirm system to investigate claims against the business, as well as property damage claims pursued by the business.

• Collaborating with operational teams to obtain supporting information and documentation.

• Communicating with utility companies, insurers, third-party representatives and claimants.

• Assisting the Claims Manager with administrative and investigative tasks.

• Working with the Finance team to facilitate settlements, including payment requisitions.

What you will bring:

• GCSE English and Maths, grade A-C / 9-4.

• Full UK driving license.

• Strong attention to detail and organisational skills.

• Excellent written and verbal communication abilities.

• Ability to manage multiple tasks and prioritise effectively.

• Proficient in Microsoft Office and comfortable working with databases.

Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account.

Please note that successful applicants must undergo random drug and alcohol testing in line with our commitment to a safe and compliant working environment.

Shortlisting will be based on submitted certificates, predicted grades or achieved qualifications. If you have issues uploading documents, please contact our People Services team.

Why join Amey?

At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation.

Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration: Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions.

• Career Growth:
  First-class mentoring and a structured learning and development programme to support your professional and personal development.

• Training Opportunities:
  Fully funded leadership programmes and comprehensive training tailored to your growth.

• Holidays: 24 days' annual leave plus bank holidays, with the option to buy more.

• Pension: Generous scheme with additional contributions from Amey.

• Flexible Working:Hybrid, part-time and flexible work patterns open for discussion to support work-life balance.

• Flexible Benefits:
  Customise your benefits such as insurance, Cycle2
  
  Work, and discounted gym membership.

• Exclusive Discounts: Access to…