Public Sector Client Relationship Manager

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

This role sits within the client service team and is suited to someone who is organised, client-focused and committed to delivering accurate, timely and high-quality service. You will support the day-to-day servicing of Public Sector clients while building your insurance knowledge and experience.

Our Public Sector team is a fast-paced, collaborative and ambitious group of professionals who are committed to delivering excellent outcomes for our clients. We are looking for someone who shares that commitment, enjoys working as part of a team and brings a proactive approach to learning, problem-solving and continuous improvement.

In this role, you will support a portfolio of Public Sector clients, helping to deliver their ongoing service and renewal requirements. You will communicate clearly and professionally with clients, insurers and internal stakeholders, ensuring actions are progressed and clients are kept informed. Reporting to the Team Manager, you will work closely with peers, Client Directors and wider internal teams. You will be expected to take ownership of your work, maintain accurate records, meet agreed deadlines and continue developing your technical knowledge and client service capability.

• Create documents for new customers about their insurance requirements
• Obtain renewal terms for customers and research suitable alternatives to produce presentations; our account managers discuss these with customers during face to face meetings.
• Coordinate all renewal quotes for existing customers along with any mid-term adjustments to be considered. Ensure all customer details are recorded accurately and entered onto system in a timely fashion
• Manage insurer queries in relation to customer policies. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required
• Secure delivery of policy documentation from insurers and check prior to approval and release by Account Executive
• Deal with account queries and credit control matters highlighting any concerns to account managers in a timely manner
• Grasp and apply fundamental legal and regulatory policy for internal policies and the insurance contract as required.

• Larger Commercial/ Corporate Insurance cross class experience is desirable
• Holding or working towards one of the Chartered Insurance Institute
  
  Qualifications:
  
  Dip CII/ FIT is desirable as is being educated to GCSE standard or equivalent.
• Worked to targets within a regulated, measurable framework and achieved SLAs
• Risk aware in handling customer information. Able to recognise potential risk and seek advice when required
• Evidence of rapport‑building and experience in providing solid customer service focus with outstanding communication and social skills.
• Due diligence and process driven to deadlines, happy to forward plan, organise and…