Despatch Clerk

Despatch Clerk AG Paving and Building Products Fivemiletown, County Fermanagh, GB

• Enhanced annual leave entitlement, increasing with length of service
• 3% employer pension contribution with option for salary pension exchange
• Birthday Half-Day Off – our way of celebrating you
• Supportive, team-focused working environment
• Opportunities to develop and grow within the business

• Coordinating efficient despatch of goods to customers
• Liaising with customers, sales, operations and supply chain teams
• Scheduling deliveries to maximise load efficiency and meet customer requirements
• Completing despatch administration, including POs, invoices and PODs
• Monitoring driver worksheets, hours, tonnages and wage data
• Managing fleet maintenance schedules using internal systems
• Liaising with external hauliers to manage delivery bookings
• Ensuring Health & Safety standards and PPE requirements are always met
• Supporting continuous improvement within the Despatch function

See the attached Job Description for the full tasks and duties of the post.

• Administration experience in an office-based environment
• Strong organisational skills and attention to detail
• Confident user of MS Office, particularly Excel and Word
• Excellent communication and customer service skills
• Ability to manage multiple tasks and meet deadlines
• Proactive mindset with strong problem-solving skills
• Understanding of Health & Safety requirements

Nice to have:

At AG, we’re building more than products – we’re building people. We trust our teams, support development, and promote well-being because we know our people do their best work when they feel supported.

We’re proud of our heritage and excited about our future. Our people’s work matters. Their potential is valued.

We are AG.

The following list constitutes the key tasks and duties of your post upon which your job performance will be assessed. Tasks are not in any order; therefore, the sequence which they appear should not be interpreted as indicating priority or relative importance.

• Act as an advocate for AG’s culture and values, demonstrating integrity, sustainability, customer care, wellbeing, and innovation in all work and interactions with colleagues.
• Maintain professionalism and high standards when dealing with customers, suppliers, and staff.
• Adhere to all Company Health and Safety policies, wearing the correct PPE while working in the plant and yard, and taking responsibility for personal safety and that of colleagues.
• Liaise with customers, ensuring a helpful and courteous approach at all times while maintaining professionalism.
• Handle and elevate customer complaints efficiently to the appropriate manager.
• Ensure all despatch duties are carried out efficiently, adhering strictly to company procedures.
• Schedule deliveries to maximise load efficiency and ensure deliveries align with customer schedules.
• Coordinate customer deliveries with the relevant internal teams, including Sales and Operations.
• Ensure despatch offices are kept tidy and secure.
• Carry out all despatch administration duties, including raising purchase order numbers for suppliers, matching and approving invoices, and maintaining accurate records.
• Monitor the return of Proof of Deliveries (PODs) from subcontractors, ensuring all discrepancies are resolved and documents are filed accordingly.
• Assist with processing drivers’ daily worksheets, monitoring hours, tonnages, and reports for management purposes.
• Manage fleet maintenance schedules, booking inspections and services, and ensuring transport compliance through internal auditing systems (Engage).
• Ensure adherence to despatch processes and assist in implementing new procedures.
• Liaise with Finance and Accounts departments to resolve invoice and POD queries.
• Work closely with Production and Supply Chain to control the movement of finished goods, stock transfers, and ensuring smooth operations across sites.
• Ensure load checks are completed, including photographing loads prior to despatch through AX ERP.
• Monitor and report on driver wage discrepancies by checking Pay by Load (PBL) systems and PODs.
• Proactively seek…