Department Manager – Nights

Job Responsibilities

• Lead and manage multiple operational areas, ensuring service, productivity, quality, and KPI targets are consistently achieved
• Drive operational performance through effective resource planning, workflow management, and continuous improvement initiatives
• Develop, coach, and support Front Line Managers (FLMs), creating a high-performance culture focused on engagement and accountability
• Monitor operational and financial performance, identifying risks, conducting root cause analysis, and implementing corrective actions
• Collaborate with customers and internal stakeholders to deliver exceptional service and support site-wide objectives

• Previous management experience within a fast-paced logistics, distribution, or warehouse environment
• Strong leadership and people management skills, with the ability to motivate, engage, and develop teams
• Excellent communication and stakeholder management skills, both written and verbal
• A customer-focused approach with strong problem-solving and decision-making abilities
• Good working knowledge of Microsoft Office applications and experience using operational systems and performance reporting tools

Demonstrates strong leadership and people management skills in a fast-paced logistics environment, focusing on operational performance, continuous improvement, and stakeholder collaboration to achieve service and quality targets.

• Operational Performance Management
• Leadership and People Management
• Stakeholder Management
• Problem‑Solving
• Microsoft Office Proficiency

• Operational Systems Knowledge
• Performance Reporting Tools
• Root Cause Analysis
• KPI Management
• Resource Planning
• Workflow Management

• Communication Skills
• Team Motivation
• Engagement Skills
• Decision-Making Abilities

• Logistics
• Distribution
• Warehouse Management
• Continuous Improvement
• Customer‑Focused Approach