Import​/Export Coordinator

• Job Title:
  
  Import/Export Coordinator
• Contract:
  
  6 months
• Location:
  
  Remote
• : 14.96 p/h

SRG are working with a multinational consumer goods and personal care company who are seeking an Import/Export Coordinator to join their team.

Role Purpose

Own the full operational relationship with the customer from purchase order intake through export fulfilment and post-delivery follow-up. This includes validating and processing orders in SAP, coordinating with logistics partners, resolving documentation or data issues, and ensuring goods ship on time and in full.

The role requires close coordination across Supply Chain, Master Data, Pricing, Maersk, and the customer.

Core Responsibilities

Customer Relationship & Communication
Act as the primary operational contact for the customer
Manage PO amendments (quantities, SKUs, loading dates)
Communicate shipment plans, availability, and export details
Support trials and new product introductions
Coordinate dispute resolution and damaged goods claims

Order Processing & Validation
Receive and validate customer POs
Manage obsolete or substituted SKUs
Ensure Master Data extensions are completed for order creation
Confirm amended POs are final before processing

Sales Order Creation (SAP)
Create and maintain Sales Orders through Open Text
Apply pricing, batch, and Incoterm data
Add batch and Incoterm info post-Open Text processing
Process FOC orders and arrange shipments
Clear stuck Open Text transactions
Route correctly (Maersk, non-Maersk, LCL, DG)

Export & Logistics Handover
Align with Planning Team if the stock will be available on requested loading dates before you handover to Maersk team.
Handover SOs to Maersk for booking once complete
Release blocked orders and check stock readiness
Plan pallets, containers, and packaging
Organise export packaging (e.g., Israel outer cartons)
Identify DG orders for special handling
Archive POs and documentation in correct files

Post-Shipment
Raise and follow through dispute cases (credit/debit pricing)
Investigate damaged goods issues with customer and logistics

Reporting & Daily & Weekly Operations
Daily SQ01 and ST report to customer
Daily DN checks
DN Holding Stock report; delete DNs >7 days
KCP report for Tier 3 Meeting (backup)
Weekly call with Israel
Weekly call with Maersk
Attend project/trial calls as required

Process & System Improvements & Projects
Support operational projects (e.g., Israel EDI)
Close identified process gaps (duplicated POs, missing visibility, workflow defects)
Improve workflows and documentation
Support SLI review and updates
Participate in training and tooling improvements
Take ownership of ad-hoc operational projects ( e.g., air shipments, special export requests, urgent routed shipments) as assigned by management.
Open Text Issues

Training & Cross-Support
HS Code mailbox (Mondays) + vendor liaison
SAP workflow monitoring
Train new internal team members
Train customer-side operational teams (Israel)
Support SCD issue resolution
Provide holiday cover for team absence

Systems & Tools
SAP (essential)
Open Text - Validation Tool
Maersk booking systems
Excel (required)
Word / PowerPoint (preferred)

Profile & Competencies

• Covering both imports AND exports; needs to have strong experience with both
  Comfortable owning customer operational relationship
  Strong in detail, accuracy, and documentation
  Able to handle complexity and multiple orders concurrently
  Communicates clearly across customers, logistics, and internal teams
  Works independently once trained
  Deadline-driven and organised

Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.