Operational Supply Chain Lead

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- Hybrid
- Swindon/London

Attractive salary package – further details will be discussed at interview

Working Hours:

40 hours per week

Location:

Hybrid
- Swindon/London

Closing Date:

26/09/2026

Job Category:

Supply Chain Management

UK Government

• 40 hours per week
• Monday to Friday
• Competitive salary, with details discussed at interview

Are you an experienced supply chain professional looking for a role where you can make a real impact? Join Sodexo as our Operational Supply Chain Lead and take ownership of a diverse and strategically important supplier network.

Inthis key leadership position, you will lead the Operational Supply Chain Management Team and oversee the performance, compliance and delivery of around
30 Facilities Management (FM) and specialist suppliers. You’ll play a critical role in ensuring our supply chain consistently meets contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and wider contract obligations.

Thisis an exciting opportunity for a confident and commercially minded supply chain professional to influence supplier performance, drive continuous improvement and ensure operational excellence across a complex and diverse supply chain.

• Lead and support the Operational Supply Chain Management Team.
• Build strong, collaborative relationships with clients, stakeholders and supply chain partners.
• Manage supplier performance through regular reviews and Performance Management Boards.
• Monitor and manage FM supplier performance against SLAs, KPIs and service requirements.
• Identify and resolve performance issues, putting mitigation plans in place where needed.
• Ensure service issues, performance deductions and corrective actions are followed through to resolution.
• Escalate issues when required and drive continuous improvement across the supply chain.
• Work closely with the Intelligent Service Centre Helpdesk to support effective service delivery and issue resolution.
• Collaborate with the Contract Management and Supply Chain teams to deliver client objectives.

• Proven ability to build and maintain effective working relationships with internal and external stakeholders.
• Strong leadership and management skills, with the ability to influence, support and drive positive outcomes.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely.
• Advanced proficiency in Microsoft Office, particularly Excel, PowerPoint and Word.
• Good working knowledge of reporting and business intelligence tools, including Power BI.
• Strong organisational skills, with the ability to plan, prioritise and manage competing workloads effectively.
• Ability to work independently from a defined brief, using initiative and sound judgement with minimal supervision.
• Experience designing, developing and maintaining complex data models to improve business processes, reporting accuracy and operational efficiency.
• Strong analytical skills, with the ability to interpret data, identify trends and provide actionable insights.
• High attention to detail, with a strong focus on data quality and accuracy.
• A continuous improvement mindset, with experience reviewing processes and implementing more efficient ways of working.

Working with Sodexo is more thanjust a job – it's an opportunity to be part of something bigger. You'll join ateam that values your contribution, supports your development, and empowers youto make a positive impact every day. In addition, we offer:

• Mental health and wellbeing support
• Employee Assistance Programme providing personal, legal, and financial advice
• 24/7 virtual GP access and lifestyle rewards
• Discounts for you and your family
• Financial wellbeing tools and retirement planning support
• Cycle to Work scheme and a paid Volunteering Day