Inter Service Co-Ordinator

Job Description

Location:

Elland, Halifax, HX5 9JP

Hours:

37.5 hours

Working Pattern:
Full-time, On-site 5 days per week Fixed hours, approx. 10:00 – 18:30

Are you a natural organiser and problem‑solver who enjoys being the person everyone relies on to keep things moving – juggling priorities, talking to people all day and getting orders out of the door on time and in full?

At A‑SAFE, we design and manufacture world‑leading safety barriers and protection systems used in warehouses, factories, airports and logistics centres across the globe. As an Inter‑company Service Co‑ordinator, you’ll be the vital link between our operations team and our global sales entities – making sure the right stock is in the right place and every order reaches our customers on time and in full.

This is a fast‑paced, varied and genuinely pivotal role. You’ll be the single point of contact for a group of sales entities and their warehouses, planning and re‑planning each day to keep service moving – solving problems, setting priorities and keeping everyone informed. It’s a role with real ownership and huge exposure across the business: practically every sales order we take passes through this team’s hands.

The role has fixed hours (approximately 10:00–18:30) so we can extend our support across international time zones.

• Act as the single point of contact between Operations and a group of global sales entities and their warehouses.
• Create weekly replenishment and stock orders to keep entity warehouses at the right levels.
• Run daily calls with your entities, working through the pick plan, priorities, issues and inbound stock.
• Solve urgent order issues at pace - splitting orders, adjusting parts and finding practical solutions to keep service moving.
• Own your On-Time-In-Full (OTIF) performance, lead times and overdue orders, working towards 98% OTIF on a 15-day lead time and maximising invoicing.
• Manage pick plans and pick locations (the ‘Matrix’) to keep order fulfilment efficient and accurate.
• Coordinate air freight and manage urgent and escalated orders to ensure timely delivery.
• Work closely with Planning, Procurement, Logistics, Warehouse, Commercial, Production and Quality teams to align activity with priorities.
• Use Net Suite day to day, and help build reporting and improvements (e.g. OTIF reporting, Power BI dashboards) to make the function run better.

• A people person and clear communicator who can build relationships across teams, entities and time zones.
• Detail‑conscious and well‑organised, comfortable managing your own time and priorities.
• Adaptable and calm under pressure – happy when the to‑do list changes and no two days are the same.
• Self‑sufficient, comfortable with change and quick to pick up new problems.
• Resilient, with the emotional maturity to handle a busy role with lots of moving parts.
• Confident with technology and systems, including Microsoft Office (Excel, Word, Teams, Outlook).
• A customer‑service mindset – experience supporting customers in any sector (B2B, retail, hospitality or similar) is what matters most.

• A genuine thirst to learn and the drive to make the role your own.
• A practical problem‑solving approach and an eye for how things could be done better.
• Positive, engaging communication and the confidence to keep people informed and aligned.
• Experience in using systems such as Power BI to develop and maintain dashboards (and tools like AI) to work smarter.

• Experience with Net Suite or another ERP system.
• A background in supply chain, inventory, planning, logistics or customer service.
• Experience producing reports or dashboards (e.g. Power BI) or improving processes.
• Experience juggling multiple stakeholders or priorities in a busy…