Ocean Freight Coordinator

Join our established team at ALPI UK, an international freight forwarding business, in a hands-on sea freight operations role. Previous Sea Export experience is essential, with strong administration, customer communication and attention to detail.

If you've also worked in the following roles, we'd also like to hear from you:
Ocean Export Coordinator, Sea Freight Coordinator, Ocean Export Operator, Sea Freight Operator, Freight Forwarder, Export Coordinator, Export Operator, Shipping Coordinator, Freight Coordinator, Sea Freight Export Coordinator

Benefits include enhanced pension contributions, private medical insurance subject to eligibility, an additional Milestone Day and employee discounts.

SALARY: £30,000 to £33,500 per annum (depending on experience) + Benefits

LOCATION:

Manchester, North West England (M23) (100% Office Based) - you can also be based in the office in Basildon, Essex

JOB TYPE:
Full-Time, Permanent

WORKING HOURS:

Monday to Friday, 8:30am - 5:30pm, including a 1-hour unpaid lunch break; 40 hours per week

An opportunity to join an established international freight forwarding and logistics business, supporting sea freight operations in a collaborative team. The Ocean Freight Coordinator will help deliver accurate, timely export and cross-trade activity while supporting commercial performance.

Working closely with the Head of Ocean, sales, credit control and colleagues, the Ocean Freight Coordinator will coordinate documentation, customs declarations, invoicing and customer communication.

With C.A.R.E. values centred on commitment, accountability, relationships and expertise, the Ocean Freight Coordinator can make a meaningful contribution to efficient customer workflows and strong service.

ALPI UK is part of the Albini & Pitigliani Group, an international freight forwarding and logistics organisation with a history spanning more than 80 years. Established in Italy, the Group has grown into a global network providing logistics and supply chain solutions across international markets.

With locations across Essex, Manchester, Tamworth, Heathrow and Scotland, ALPI UK combines the strength and stability of a global business with the personal approach of a local team. We are proud to support customers across a wide range of industries through our expertise in freight forwarding, customs, warehousing and supply chain management.

Our success is built on the knowledge, commitment and expertise of our people. We foster a professional and collaborative working environment where individuals are empowered to take ownership, build strong relationships and deliver with confidence.

• Sea Freight Operations:
  Complete export and cross-trade activities accurately and on time, including financial, legal and invoicing transactions
• Customs Export Declarations:
  Complete customs export declaration forms correctly and report amendments promptly to the line manager
• Operational Systems and SOPs:
  Maintain accurate use of the operational system and support the maintenance of current departmental SOPs
• Customer and Team Communication:
  Maintain strong customer and inter-departmental relationships, provide regular updates and hand over shipments effectively
• Sales Leads and Quotations:
  Report new sales leads, communicate quotations with the line manager or sales team and ensure quotations are recorded consistently
• Invoicing, Credit and Insurance:
  Complete export and client invoicing promptly, follow up late payments with credit control, apply insurance charges correctly and escalat…
• Workflow Improvement:
  Support business development objectives and help implement efficiencies in customer workflows with the line manager
• Operational Cover:
  Provide holiday and sickness cover as required

• Previous Sea Export experience
• Strong understanding of logistics processes and procedures
• Confident prioritising workload independently while contributing effectively within a team
• Strong administrative background with high attention to detail and analytical skills
• Confident using Microsoft Office, including Word and Excel, operational systems and Excel reporting
• Excellent telephone and email communication skills

• Knowledge of Sea Import or Air Export operations

• 20 days' annual leave plus bank holidays
• Loyalty holiday scheme awarding 1 additional day's annual leave for each completed year of service, up to a maximum of 5 additional days
• Milestone Day providing an additional paid day off for a…