Facilities General Assistant

Location: Prince's

About the Role International Students House (ISH) is seeking a dedicated Facilities General Assistant to join our dynamic team. This role is vital in ensuring the smooth operation of our facilities, supporting maintenance, portering, and logistical services across our London properties. You will play a key role in maintaining a safe, efficient, and welcoming environment for residents, staff, and visitors.

* This role is a 30 hour per week, permanent contract.

Key Responsibilities Conduct regular maintenance and repairs across ISH properties, including fixtures, fittings, ventilation, mechanical services, and residential accommodation. Respond to emergency and business-critical maintenance situations, liaising with managers and contractors. Provide operational portering support, including the safe movement of goods, equipment, and furniture. Assist with room setups, arrivals, departures, and event support. Monitor and maintain health and safety standards, adhering to risk assessments and safe working practices.

Liaise with contractors, suppliers, and internal teams to ensure smooth facilities operations. Essential Skills and Experience Previous experience in facilities maintenance, building repairs, or a similar environment. Excellent customer service skills and the ability to work collaboratively in a team. Competent in basic IT, administration, and record-keeping. Physically capable of carrying out demanding tasks safely, including working at height or in confined spaces.

Problem-solving skills with a proactive, hands-on approach. Desirable Qualifications Recognised building trade or facilities maintenance qualification (e.g., City & Guilds). PASMA mobile tower assembly, first aid, or cross-trade experience. Experience in residential or hospitality environments and dealing with contractors. Benefits 20 days annual leave, increasing with service, plus bank holidays (pro rata). £3.00 daily meal allowance in ISH catering facilities.

Nest pension scheme. Interest-free annual travel loan after probation. Company-sponsored healthcare cash plan with optional family coverage. Why Join Us? At ISH, you will be part of an international community that values diversity, professionalism, and care for our residents and colleagues. This is a fantastic opportunity to work in a supportive environment where your contribution makes a real difference.

How to Apply

Interested candidates should submit their CV and a covering letter outlining relevant experience. International Students House is an equal opportunities employer. We welcome applications from all backgrounds and communities.