Estate Residential Services Assistant

The Estate Residential Services Attendants primary task is to maintain our incredible facilities, keeping them clean and tidy, ensuring that the exceptional standards associated with our club are upheld. The Residential Services Department is spread across the whole estate working and collaborating with colleagues throughout the various areas of the club we believe in having fun and creating memorable moments for our members and visiting guests at their ‘home from home’ making sure each visit is unique.

As part of this dedicated team, you take huge pride in ensuring the cleanliness, presentation and overall maintaining of our back of house areas, including the welcome gates, offices, staff restaurant, colleague bathrooms and our recently refurbished village toilet facilities; all refreshed daily. Maintaining our colleague areas of the castle too with the same standard of care and attention as our guest spaces, all done with warmth and care.

Keeping our incredible facilities clean and tidy requires a one team approach. This role requires someone who is organised, takes pride in a job well done and gains genuine enjoyment (get a buzz?) from making others happy. Working to maintain the most luxurious of surroundings in our beautifully renovated 19th century castle.

Discover the role

Ensuring the sanitation, cleanliness and hygiene of your assigned area is achieved. The daily servicing of the welcome gates and security office, the compound offices housing business support teams; colleague spaces including the staff canteen, their bathrooms and changing facilities. As well as the recently renovated Kenmore Village public toilets.

The daily planning and preparing of our equipment, cleaning products, supplies and the linen that will be required for every home on both the departure and service days. As well as for each property and for every outlet within the estate.

Coordinating with the Housekeeping Attendants to arrange the appropriate delivery and collection times of linen, and rubbish, from each home across the estate. Collecting soiled linen; preparing and delivering the items to our laundry.

Assist with keeping our incredible sport, spa, and leisure facilities immaculately clean and refreshed and maintaining our state-of-the-art gym and fitness equipment.
People are our priority, supporting the management team with the deep cleaning of an area within the operation as and when required and as directed.

Uphold our exceptional standards while demonstrating passion and flare in the pursuit of service excellence.
We respect people, places, and culture and as an Ambassador of Taymouth Castle – spokesperson, advocate, and supporter. Actively involved in the day-to-day operation through observance, collaborating proactively with team members across our wide range of facilities.
We do the right thing contribute at departmental and the wider business meetings where necessary.

Can be based within the castle or at various locations throughout the estate. Although much of your time will be spent indoors, some time may be spent outdoors. This role can involve long periods of standing, walking and bending.

Discover you

Deliver refined, personalised, anticipatory service with a vision for quality and excellence. Attention to detail with a warm, casual style letting your genuine personality shine through. Calm, confident and discreet, taking huge pride in your presentation. Exemplary time management and problem-solving skills.

Ability to work under pressure to juggle competing priorities with minimum supervision. Adapt accordingly to suit the profile of the business. Ability to adjust working days and hours of work to meet business needs, as and when required and during emergencies or busy seasons.

Full UK driving license – You may be required to travel between locations.

Computer proficiency with Microsoft Office suite of products.

This role does not qualify for sponsorship under the Skilled Worker visa requirements and eligibility criteria. Only applicants with the right to work in mainland UK can be considered. We cannot consider applicants who require sponsorship. Offers are subject to successful completion of our…