Technical Services Technician

Location: Leavesden Green

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like sound stage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role...

We have an exciting opportunity available within our dynamic Technical Services team. The role is responsible for frontline Duty Technician as and when required in response to the day-to-day technical needs of the attraction. You will also be required to provide the highest levels of customer service to visitors to the attraction and internal customers.

Your Role Accountabilities...

Setup, operate, maintain, troubleshoot and control all aspects of industry leading show technology including lighting, sound, video, show control and integrated systems to ensure consistent visitor experience

Ensure all WBSTL technical and exhibition related maintenance requirements are delivered within agreed schedules and standards.

Assist with the delivery of live events as and when required.

Ensure public and staff safety at all times.

Monitor protection of assets and equipment within the tour areas in order to maintain the level of quality, reliability and maximise life span.

Comply with internal health and safety regulations and working practices at all times.

Maintain good communication channels across all departments including Visitor Experience, Studio Facilities and Corporate Archive.

Work as part of a project team for feature development, installation and maintenance projects as directed by the Technical Services Management team.

Contribute to the day-to-day running of the WBSTL and form part of the Visitor Services team covering weekends, evenings and school holidays 363 days a year on a shift pattern involving AM and PM shifts.

Qualifications & Experiences...

Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction or service industry.

Knowledge of live event production and the relevant audio-visual skills involved in the delivery of such events.

Experience of working with installed audio-visual show systems and fault finding and trouble shooting on these as required.

Basic carpentry and maintenance skills and a good working knowledge of workshop environments.

Previous experience of working in an operational and customer facing environment where there are significant numbers of the general public on site.

Proven IT skills with a sound knowledge of Microsoft Office and associated packages.

Basic knowledge of I.T switch networks and I.P based control systems.

Working Pattern

This is a twelve month fixed term contract full-time position, averaging 40 hours per week. The role…