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Customer Engagement Manager
Job in
City, Vale of Glamorgan, Wales, UK
Listed on 2026-01-26
Listing for:
Niyaa People Ltd
Full Time
position Listed on 2026-01-26
Job specializations:
-
Management
Program / Project Manager, Client Relationship Manager, Property Management, General Management
Job Description & How to Apply Below
Join a new team within a large, established housing organisation in the West Midlands. We're looking for a Customer Engagement Manager to lead the delivery of housing service improvement initiatives across targeted neighbourhoods and intervention schemes. This is a pivotal role focused on improving service performance, estate management standards, neighbourhood quality, and long-term tenancy outcomes across the organisation.
Key Responsibilities of a Customer Engagement Manager:
- Lead the development and delivery of housing service improvement plans, ensuring neighbourhood and estate services are consistent, effective, and aligned with organisational priorities.
- Use resident feedback, performance data, and operational insight to identify service gaps and drive continuous improvement across neighbourhood and estate management services.
- Work collaboratively with property services, tenancy services, neighbourhood teams, and commercial functions to implement joined-up solutions that improve service delivery and customer outcomes.
- Support and coordinate initiatives addressing anti-social behaviour, environmental standards, estate management, and community safety, ensuring a proactive and preventative approach.
- Lead and manage service improvement and neighbourhood projects, ensuring delivery within agreed scope, budget, and timescales.
- Develop and implement targeted improvement strategies to reduce tenancy failures, improve neighbourhood performance, and strengthen housing management outcomes.
- Proven experience in housing service delivery, estate management, repairs, or environmental services, with a strong track record of driving service improvement and performance improvement.
- Demonstrable experience of leading change, implementing new ways of working, and managing improvement projects within a housing or related environment.
- Strong knowledge of housing management and neighbourhood services, with experience improving service quality, tenancy sustainment, and estate performance.
Offer:
- Permanent contract
- Hybrid working
- Competitive salary
- Company benefits
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