Lettings Manager

Location: City

Join our fast-growing residential lettings and property management agency operating across Manchester, Birmingham, and London. We manage a high-volume portfolio and pride ourselves on strong standards, compliance, and a modern, professional approach to lettings.
As the business continues to grow, we are now looking for an experienced Lettings Manager to take ownership of the day-to-day performance of our lettings team and play a key role in driving results.

The Role

As Lettings Manager, you will be responsible for the operational performance of the lettings department. This is a senior hands-on role, leading the team, improving conversion and occupancy, and ensuring a consistently high standard of service for landlords and tenants.
You will work closely with the Head of Operations, Property Management, Marketing, and Accounts to ensure the lettings function runs efficiently and supports the wider business objectives.
This role is ideal for a strong Lettings Manager who wants responsibility, autonomy, and the opportunity to progress as the business scales.

What You'll Be Doing

Team Leadership & Performance

• Managing, motivating, and developing the lettings team on a day-to-day basis
• Setting clear expectations around standards, activity, and results
• Supporting recruitment, onboarding, and training as the team grows

Lettings Performance

• Driving occupancy, conversion rates, and rental income across the portfolio
• Monitoring void periods and taking proactive action to reduce them
• Tracking key KPIs and reporting performance trends to senior management

Customer & Stakeholder Management

• Acting as the main escalation point for landlord and tenant queries within lettings
• Building strong working relationships with landlords, investors, and internal teams
• Ensuring smooth move-ins, renewals, and handovers in collaboration with Property Management

Compliance & Process

• Ensuring all lettings activity is compliant with current legislation including Right to Rent, AML, and deposit protection
• Supporting the implementation of process improvements and system enhancements

What We're Looking For

• Proven experience in a Lettings Manager role
• Strong understanding of residential lettings legislation and best practice
• Confident people manager who can lead by example
• Commercially minded, organised, and comfortable working in a fast-paced environment
• Strong communication and stakeholder management skills
• ARLA or equivalent qualification preferred but not essential

Salary & Benefits

• £40,000 to £45,000 per annum depending on experience
• Performance-related commission
• 20 days annual leave plus bank holidays
• Company pension
• Ongoing professional development and progression opportunities

Progression
As we continue to grow, this role is expected to evolve. There is a clear opportunity for the right individual to progress into a Head of Lettings position over time, taking on broader strategic responsibility as the business scales.

Why Join us?

• Join a growing, modern lettings business with high standards
• Take real ownership of a key department
• Work closely with senior leadership and influence how the business operates
• Clear progression as the portfolio and team expand

Apply now to join a forward-thinking property company where performance, standards, and people matter.

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Experience:

• Lettings management: 2 years (required)