Operations Manager; E-commerce DTC

Drive growth, take ownership…….and lead from the front.

We’re assisting a successful and growing direct-to-consumer e-commerce business in their search for a commercially driven Operations Manager. Working directly with the owner and founder of the business, this key appointment will assume full ownership of online performance and day-to-day operations, while playing a key role in shaping the wider business strategy.

Situated in a semi-rural location, in the heart of Essex, this is the ideal opportunity for someone who thrives on crafting business strategy, making decisions, and taking responsibility. You’ll be accountable for driving e-commerce revenue, profitability, customer lifetime value, and the overall performance of the business . You won’t just execute strategy. you’ll define it, working closely with the owner to set direction and turn robust business plans into exciting results.

What you’ll be doing

• Owning and driving e-commerce growth, revenue, and margin
• Contributing to and shaping business strategy and commercial direction
• Increasing repeat purchase, retention, and customer lifetime value
• Leading all performance marketing activity with a clear focus on ROI
• Managing paid media across platforms such as Meta, Google, Bing, You Tube, and Tik Tok
• Identifying, testing, and scaling new acquisition channels
• Leading, motivating, and performance-managing a team of six
• Improving systems, processes, and customer experience to support sustainable growth

Who this role is for?

You’re commercially minded, data-driven, and confident making decisions. You have a strong understanding of e-commerce platforms, analytics, and CRM systems , PLUS you’ve previously led a team, holding people accountable for their results.

You’re hands-on, an instinctive people manager, comfortable in a fast-moving environment, and motivated by building and scaling an online business….not just maintaining it.

What’s in it for YOU?

• A senior leadership role with real ownership and influence
• Direct input into business strategy and long-term direction
• An owner-led environment where decisions are made quickly
• The opportunity to lead, scale, and leave your mark on a growing DTC business
• A rewarding benefits package to be discussed at interview

If you’re ready to step into a role where your ideas shape the strategy and your results drive the business forward, we’d love to hear from you. All enquiries will be treated in the strictest of confidence.