Operations Manager - Skills

Position: Operations Manager - Skills (Permanent)
Location: Brighton

Job Role:

Operations Manager - Skills

Location:

Brighton (Office-based)
Salary: £30,000 - £34,000

Contract:

Full-time, Permanent

Role Overview
We are seeking an experienced and proactive Operations Manager (Office Manager) to oversee the day-to-day running of an independent training provider delivering Functional Skills and vocational courses.
You will manage a team of 12 office staff and tutors, ensuring smooth operations, effective communication, and high-quality delivery across all areas of the organisation. The ideal candidate will bring strong leadership capability, confident decision-making, and the ability to maintain excellent operational standards while meeting KPIs and organisational targets.
Knowledge of the Further Education (FE) sector would be highly advantageous.

Key Responsibilities

Lead, manage, and support a team of office staff and tutors.
Oversee day-to-day operations, ensuring efficient workflow and service delivery.
Conduct regular team meetings, 1:1s, and performance reviews.
Monitor and report on KPIs, identifying areas for improvement.
Support staff to meet individual and organisational targets.
Ensure operational processes and quality standards are consistently followed.
Maintain awareness of contracts, funding requirements, and compliance expectations.
Collaborate with senior management to support organisational growth and development.
Contribute to process improvements and implement best-practice operational systems.
Support with recruitment, onboarding, and training of new staff.

Essential Criteria

Experience in an Operations Manager or Office Manager position.
Demonstrable experience leading and motivating teams.
Strong organisational and communication skills.
Ability to manage performance, targets, and KPIs effectively.
Confident decision-maker with strong problem‑solving skills.
Excellent attention to detail and ability to manage multiple priorities.
Strong administrative and IT skills.
Desirable Criteria

Knowledge or experience within the Further Education (FE) sector.
Experience working within a training provider environment.
Understanding of funded programmes, compliance, and contract requirements.

How to Apply

For more information or to apply, please contact:
Robert Rowe - (phone number removed) (url removed)