Head Of Operations - PSV

Overview

Job Title:

Head of Operations - PSV

Salary: £65,000-£70,000 per annum

Hours:

Monday to Friday

Location:

Stanwell

Reporting directly to the Managing Director, we are seeking an experienced Head of Operations to lead and manage all aspects of depot-based bus operations, including driving staff and the traffic/allocations' function.

This is a senior leadership role with full accountability for operational performance, safety, compliance, customer experience, and profitability, within a regulated and unionised environment.

• Lead, motivate and manage drivers, supervisors and operational teams to deliver safe, reliable and high-quality services
• Take full ownership of depot performance, including service delivery, punctuality, lost mileage, safety and customer satisfaction
• Deliver agreed budgets, KPIs and operational plans while identifying opportunities to improve efficiency and profitability
• Drive engagement across the depot, promoting structure, discipline, professionalism and a strong safety culture
• Ensure full compliance with Health & Safety legislation, Drivers' Hours, Working Time Regulations and Operator Licence requirements
• Develop constructive working relationships with recognised trade unions, local authorities and external stakeholders
• Oversee collision reduction, injury prevention, staff welfare, training, appraisals and HR-related matters
• Ensure effective staff planning, inductions and performance management across the operation

• Proven senior operations leadership experience within bus or public transport operations
• Strong people manager with experience leading teams in a unionised environment
• Sound knowledge of British Domestic Hours, EU Drivers' Hours and Working Time Regulations
• Transport Manager CPC - essential
• Commercially minded, resilient and professional, with a strong customer and safety focus
• Confident using operational systems and Microsoft Office (Trapeze/Ticketer experience desirable)

• Competitive salary of £65,000 - £70,000
• £375 monthly car allowance
• Senior leadership role with autonomy and influence
• Opportunity to shape operational performance and drive business growth

If you are a senior operational leader looking for your next strategic challenge within bus operations, apply today.