Duty Manager Prince Regent Swimming Complex

Join the Energy at Freedom Leisure Do Good Feel Good!

At Freedom Leisure, were all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools but at the heart of it all, its our people who make the difference. As one of the UKs leading charitable leisure trusts, were proud of our mission of Improving Lives Through Leisure. Were here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good.

Were all about delivering amazing customer service with a smile every single day. We create spaces where people feel at home, supported, and inspired.

If youre passionate about helping others and love creating great experiences, youll feel right at home with us. You dont need to be an expert to get started - well give you all the training and support you need. With over 130 centres across England and Wales, theres loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

Were proud to be a workplace where everyone is welcome, valued, and supported to thrive because when our team reflects the communities we serve, we all grow stronger together.

If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues.

In the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times.

If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to move up the ladder and thats absolutely fine with us. What is really important is that you are happy in your work.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours:

39 hours a week, Monday to Sunday (Rota basis)

• RLSS National Pool Lifeguard Qualification
• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the Leisure Centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role
• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 13th February 2026. Salary: up to £27,451 per annum.