Food and Beverage Manager​/Operational Development Manager

Food and Beverage Manager / Operational Development Manager

The position of Food & Beverage Development Manager (Operational) is an important one in protecting the reputation and ensuring the safety and smooth running of our food and beverage operations across 300+ cafes and tearooms at over 200 National Trust places.

This role has a major impact on how we operate, you will be joining at a really exciting time as we push forward with our bold strategy to create a food business that champions the cause and purpose of the National Trust to the millions of visitors we welcome each year.

You’ll be taking the lead on reviewing, updating and implementing food safety standards and toolkits. Working closely with our Environmental Practices team to reduce and manage food waste and energy consumption.

• A strong background in successfully managing multi-site operations, preferably in the not-for-profit or charitable sector
• Extensive knowledge of the UK food and beverage market, managing multi site f&b companies and large teams
• A thorough understanding of commercial operations and the drivers for customer satisfaction, repeat business, spend, margins and profitability
• Good financial awareness, demonstrable understanding and competency in budgeting, forecasting, margin mix and management and delivery against KPIs
• Able to build a strong network across a disparate organisation
• Strong operational efficiency and technical awareness

• Health cash plan – from as little as £3.09 per month for you and your dependents
• Pension contribution match up to 10%
• EAP and proactive Health and Wellbeing
• Discounted gym membership at over 100 leisure facilities across the country
• Work in some of the most beautiful, iconic and unique locations in the UK
• Free entry to NT properties for you, a guest and your children (under 18)
• 20% off in our Retail and Food & Beverage outlets
• Discount up to 35% off a National Trust holiday cottage booking

• Grow your career through professional training courses across the Trust
• Develop your skills with an internal secondment
• Pay review linked to values and behaviours, commitment to progression

We provide the best possible working environment for you throughout the building whilst also promoting and fostering a sociable Heelis Community. Do great things for us and we’ll do great things for you and your career.

Heelis is the Central Office for the National Trust; it was named after one of the Trust’s biggest benefactors Mrs William Heelis. There are approximately 700 staff from across the Trust’s directorates, including the Executive team and the Director General, are based here.

Heelis was designed to be highly sustainable and has won a number of nationally recognised awards.

Apply for this fantastic Operational Development Manager / Food and Beverage Manager today!