Service Manager -South East

Service Manager

Reports to: Account Manager
Location: South East
Contract: Full-time
Salary: £30,000

About Our Client

Our Client is a B Corp-certified cleaning and facilities partner, recognised for professionalism, care, sustainability, and innovation. They deliver services that make a measurable difference for their people, clients, and the planet.

Working Hours

• Full-time, 40 hours per week
• Typical hours: 09 00
• Some flexibility required for early mornings, late evenings, or occasional out-of-hours work depending on operational requirements

Role Purpose

The Service Manager is responsible for leading site-based teams to deliver safe, effective, and high-quality cleaning services. This role ensures:

• Sites are fully staffed
• Staff are properly trained and onboarded
• All operational and compliance standards are met

The Service Manager focuses on team management and site operations
, working closely with the Account Manager, who manages client relationships.

Key Responsibilities

Team Management & Staffing

• Ensure all sites are fully staffed and arrange cover for absences or vacancies
• Lead onboarding and induction for new team members, including clearance checks and training
• Motivate, support, and develop site-based staff

Operational Delivery

• Oversee daily cleaning operations to ensure contract specifications and safety standards are met
• Ensure availability of cleaning materials, equipment, and, where required, client consumables
• Address and resolve day-to-day operational issues on site, including health and safety concerns

Training & Systems

• Ensure all staff complete required Uhub training and maintain high compliance
• Ensure all staff actively use Timegate for attendance and rota management

Payroll & Administration

• Accurately record attendance and hours worked for all staff
• Upload payroll data and resolve site-level payroll queries

Health & Safety & Compliance

• Promote a zero-harm culture and maintain compliance documentation
• Conduct regular site checks and address hazards promptly

Collaboration & Communication

• Work closely with the Account Manager to achieve operational and client objectives
• Communicate updates and key messages clearly to site teams

What We re Looking For

• Proven experience managing site-based teams in a service delivery environment
• Strong organisational and communication skills
• Commitment to operational excellence, safety, and compliance