Recruitment Business Manager

Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.

Location: Swindon/Hybrid

Salary package: Up to £45,000 per annum (DOE) + quarterly/annual bonus

Contract type: Permanent

Hours: Full time, 37 hours per week

An exciting opportunity to lead a high-profile recruitment managed service at the heart of local government. This role offers real commercial accountability, strategic influence and the chance to shape a growing partnership.

A joint venture between Commercial Services Group and Swindon Borough Council, delivering fully managed recruitment services to the public sector.

As a trusted partner, we provide compliant, high-quality workforce solutions that help organisations deliver vital services to their communities.

Commercial Services Group is the UK’s largest local authority‑owned trading company, supporting education and the wider public sector through a broad range of services. Through our group structure, we combine commercial strength with a strong focus on social value and community impact.

This role is responsible for the overall leadership and performance of the recruitment partnership. You will safeguard governance and compliance, strengthen stakeholder relationships and drive commercial growth in line with the agreed Business Plan.

Your leadership will directly influence service quality, financial performance and long-term partnership success.

• Lead and develop a high performing team across Talent Partners and Resourcing & Customer Services
• Drive delivery against profit and loss targets ensuring year on year gross profit growth and strong cost control
• Build and maintain senior stakeholder relationships with Swindon Borough Council, shareholders and internal group partners

• Oversee governance and compliance in line with employment legislation and the Procurement Act 2023
• Manage and improve end to end recruitment and workforce processes ensuring strong controls and reportable exceptions
• Monitor service performance against agreed service levels and lead continuous improvement initiatives
• Prepare and present performance reports to the Executive Board and attend board meetings
• Lead responses to audits and Freedom of Information requests ensuring accurate and timely reporting
• Develop and implement attraction and retention strategies aligned to the Business Plan
• Act as Data Protection Champion and Health and Safety representative for the partnership

• Experience at a senior level within a recruitment agency or managed service environment
• Proven track record of leading and developing high performing teams
• Strong commercial awareness with experience managing profit and loss budgets
• Knowledge of relevant legislation including Agency Workers Regulations IR35 and Equality legislation
• Ability to influence and communicate effectively at senior stakeholder level
• Strong organisational and problem-solving skills with the ability to manage multiple priorities
• Experience delivering services into the public sector environment is desirable
• Confident using recruitment CRM systems and Microsoft Office packages

• Salary of up to £45,000 per annum + Bonus
• 25 days annual leave plus your birthday off
• Life assurance cover at four times salary
• Pension scheme with up to 6% employer contribution
• Additional benefits including retail and gym discounts health cash plan and cycle to work scheme
• Volunteer days and access to a comprehensive wellbeing programme
• Tailored learning and development support with real opportunities to progress

Commercial Services Group is the UK’s largest local authority owned trading company generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK France Dubai and Bangkok we are working towards becoming the global leader in education and public sector solutions.

We…